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Head of Operations - Compass at Google

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    Facilities Management
  • United Kingdom, +14
    Remote

AI generated summary

  • You need 5+ years in leadership, managing 250+ employees in matrix structures, strong financial and process expertise, hospitality passion, and fluent in German and English.
  • You will oversee operations, manage budgeting, act as a client advisor, drive culinary innovation, and foster team growth to ensure high-quality service and continuous improvement.

Requirements

  • Minimum of 5 years of leadership experience in similar roles within matrix organizations, including managing accounts or teams with responsibility for approximately 250 employees, and with international exposure
  • Excellent communication and stakeholder management skills, with the ability to effectively engage and navigate complex stakeholder relationships across international arenas and at all levels of management
  • Strong expertise in financial management, process optimization, and quality management, with a proven track record in the food service or hotel industry, coupled with a proactive, solution-oriented approach to enhancing efficiency and driving customer-focused results.
  • You are a passionate hospitality leader with strong leadership skills, demonstrating an empathetic and inclusive approach that drives success in teams of large sizes within complex environments, fostering a collaborative, positive work culture
  • Excellent proficiency in both written and spoken German and English, with strong skills in common IT applications

Responsibilities

  • Lead and drive the entire operations of the food program, overseeing a team of approximately 250 employees, ensuring a seamless and cohesive experience that prioritizes high-quality delivery and consistently meets expectations
  • Lead the budgeting process, ensuring adherence to financial targets while managing all financial responsibilities and related projects in alignment with company and client standards
  • Act as a trusted advisor and primary point of contact for clients, guiding the strategic direction to align with their evolving needs and expectations
  • Take responsibility for fostering innovation and driving continuous improvement in culinary initiatives, while providing actionable insights and recommendations to senior leadership that enhance day-to-day operations and support long-term success
  • Lead by example to achieve business goals while fostering a culture of growth and continuous learning, ensuring the professional development and advancement of all team members

FAQs

What are the typical working hours for the Head of Operations position?

The role offers family-friendly and regulated working hours, typically Monday to Friday, with no weekend or evening work. However, in some cases, evening and weekend work may be required for operational reasons.

How long is the maternity and paternity leave policy?

The policy includes 16 weeks of maternity leave and 2 weeks of paternity leave, with an extra-mandatory compensation level.

Is there a possibility for part-time work in this role?

Yes, opportunities for part-time work are available at all levels within the organization.

What professional development opportunities are provided?

The position offers various development and career opportunities, including international openings, a modern in-house Learning & Development program, and support for external training programmes.

What types of health and occupational safety benefits are offered?

The organization provides a Friendly Workspace certified environment, extra-mandatory accident coverage, and professional support for personal, health, and financial challenges through an external counseling service.

How are employees compensated in terms of wages?

Wages are beyond the L-GAV minimum wage level, and there is proven equal pay between genders.

Are there any discounts or perks available for employees?

Yes, employees receive discounted meals, special offers and discounts on products and services from over 400 companies, and attractive regulations for service anniversaries.

What are the key responsibilities of the Head of Operations?

Key responsibilities include leading the operations of the food program, managing a team of approximately 250 employees, overseeing the budgeting process, acting as a trusted advisor for clients, fostering innovation, and promoting professional development within the team.

What qualifications are required for this role?

Candidates should have a minimum of 5 years of leadership experience in similar roles, excellent communication and stakeholder management skills, strong expertise in financial management and process optimization, and proficiency in both written and spoken German and English.

Who should I contact for more information about the recruitment process?

For inquiries about the recruitment process, you can reach out to Johannes Lastovka, the HR Business Partner.

Manufacturing & Electronics
Industry
10,001+
Employees
1941
Founded Year

Mission & Purpose

We’re thousands of talented people bringing you all of the great tasting food, memorable experiences and vital support services that can transform every day into a great day. All of the little things that make the world of difference and boost the wellbeing of millions. From outstanding restaurant experiences, enhancing sporting events and feeding thousands of school children, patients, workers and military personnel, to delivering warm welcomes, clean buildings and safe environments. We’re here to inspire, protect, nourish and energise. To brighten your day. We are people-powered. You don’t become No. 1 by accident. It takes hard work from a capable team. And in an industry built on people, you want the best of the best. You want to be people powered. We’re proud to attract the industry’s top talent because we invest in our people, recognise great work when we see it and provide plenty of opportunities for career growth. It makes the world of difference. Because when people are happy and satisfied it shines through. They go the extra mile, creating new ways to brighten every day for our clients and their customers.