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Head of Patient Experience

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  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Healthcare

Requirements

  • - Relevant experience in patient experience or a related field
  • - Strong leadership and management skills
  • - Excellent communication and interpersonal abilities
  • - Ability to work collaboratively with clinical leaders and senior managers
  • - Proven track record of driving improvement in patient experience
  • - Understanding of frameworks, systems, and processes relevant to patient experience
  • - Awareness of diversity, multiculturalism, and inclusion principles
  • - Alignment with the Trust's values of Bold, Every Person Counts, Sharing and Open, and Together

Responsibilities

  • - Lead and manage the Voluntary Services and Chaplaincy team
  • - Work collaboratively with clinical leaders, senior managers and teams to identify and systematically address gaps in patient experience
  • - Ensure robust frameworks, systems and processes are in place to formulate workplans to shift the ethos, clinical practice, professional behaviours and ultimately the nature of every patient experience
  • - Support the Associate Director of Patient Experience in ensuring a coordinated approach in delivering the corporate breakthrough objectives as part of the patient first methodology.

FAQs

What is the role of the Head of Patient Experience?

The Head of Patient Experience will lead and manage the Voluntary Services and Chaplaincy team, collaborating with clinical leaders and senior managers to address gaps in patient experience and ensure that patient-centered values are integrated into the Trust's operations.

What are the salary expectations for this position?

The salary for the Head of Patient Experience position ranges from £53,755 to £60,504 per annum.

What are the Trust’s core values?

The Trust’s core values are Bold, Every Person Counts, Sharing and Open, and Together.

What is the interview date for the position?

The interview date for the Head of Patient Experience position is set for 18th September 2024.

Who should I contact for more information regarding the position?

For further details or informal visits, you can contact Nikki Lewis, Associate Director of Patient Experience, via email at nicola.lewis18@nhs.net or by phone at 01634974827.

Is there an emphasis on diversity and inclusion in the hiring process?

Yes, the Trust is committed to endorsing diversity, multiculturalism, and inclusion, ensuring that all applicants are treated fairly at every stage of the recruitment process.

What approach does the Trust use for operational management?

The Trust utilizes an Operational Excellence approach to align priorities and operational management structures as part of the Patient First strategy.

What kind of work culture does the Trust promote?

The Trust promotes a collaborative culture with values that define the organization, emphasizing teamwork and support for both patients and staff.

Are there opportunities for professional development within the Trust?

Yes, the Trust offers a dynamic environment with opportunities for career development and supports employees in choosing benefits that best fit their needs.

Is the role focused solely on patient experience, or does it involve other healthcare aspects?

While the primary focus is on enhancing patient experience, the role also involves collaboration with various clinical and managerial teams to integrate patient-centered approaches into overall healthcare delivery.

Science & Healthcare
Industry
1001-5000
Employees
1961
Founded Year

Mission & Purpose

Medway NHS Foundation Trust provides a range of acute healthcare services at Medway Maritime Hospital and other facilities. Their mission is to deliver high-quality, patient-centered care with a focus on improving health outcomes and patient experiences. They aim to enhance clinical services through excellence in care, innovation, and community engagement.

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