FAQs
What is the job title for this position?
The job title for this position is Head of Service Design.
What is the salary range for the Head of Service Design role?
The salary range for the Head of Service Design role is £68,005 - £77,703 per annum, plus a market pay supplement.
Where is the position located?
The position is located at South Kensington and White City Campus in a hybrid working arrangement.
What type of contract is being offered for this position?
The position offers a full-time, open-ended contract.
Is previous experience in service design required for this role?
Yes, demonstrable experience in organisational and service design programmes, as well as experience in user research and testing methodologies, is required.
What qualifications are preferred for this job?
A recognised Project, Programme or Change Management qualification such as PMP, MSP, PRINCE2, Agile, APMP, or PROSCI is preferred.
What are some key responsibilities of the Head of Service Design?
Key responsibilities include designing, improving, and optimising user and service provider experiences, and leading a team of User Experience Analysts to deliver transformational outcomes.
What kind of team should the Head of Service Design expect to work with?
The Head of Service Design will work within a blended multi-disciplinary team alongside colleagues in faculties and professional services.
What benefits are offered with this position?
Benefits include a sector-leading salary package, 39 days annual leave, generous pension schemes, flexible working policy, family leave packages, and access to on-site leisure facilities.
When does the application for this position close?
The posting end date for this position is 26 February 2025, but the position may be filled immediately.
How can I get more information about the role if needed?
For further information about the role, you can contact Zoe Cheung at z.cheung@imperial.ac.uk.
Will the role involve managing multiple activities simultaneously?
Yes, the role requires the ability to simultaneously manage multiple, varied, and complex activities.
Is there a focus on diversity and inclusion within the hiring process?
Yes, the organization is committed to creating an inclusive working environment and encourages applications from all backgrounds, communities, and industries.