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Head of Services, Power Conversion Solutions (PCS)

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Hitachi

10d ago

  • Job
    Full-time
    Expert Level
  • Engineering
    Business, Operations & Strategy
  • Madrid
  • Quick Apply
    6d left

AI generated summary

  • You need a relevant degree, 10+ years in service management, experience in power conversion or renewables, strong leadership, communication skills, and the ability to manage multiple priorities.
  • You will develop service strategies, manage a team, ensure customer satisfaction, track performance metrics, maintain customer relationships, and support sales efforts for service offerings.

Requirements

  • Bachelor's degree in engineering, business administration, or a related field; Master’s degree in engineering, business administration, or a related field preferred.
  • Minimum of 10 years of experience in a service management role, preferably in the power conversion or renewable energy industry.
  • Experience with digital and automation solutions in the power conversion industry, renewables or power generation.
  • Experience in developing and managing the delivery of new power conversion solutions services such as consulting, remote monitoring as well as conventional services such as spare parts and warranties.
  • Strong leadership and team management skills, with a proven track record of building and leading high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Knowledge of relevant safety, quality, and regulatory standards.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Responsibilities

  • Develop and implement service strategies to drive the P&L performance, growth, and profitability of the Power Conversion Solutions services business.
  • Develop and oversee the delivery of services including but not limited to consulting, remote monitoring, and performance warranties, ensuring high levels of customer satisfaction and service quality.
  • Collaborate with engineering and product development teams to ensure service offerings align with product capabilities and customer needs.
  • Manage a team of service professionals, providing leadership, guidance, and support to ensure high performance and professional development.
  • Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions as needed to optimize P&L outcomes.
  • Develop and maintain strong relationships with key customers, acting as a point of contact for service-related inquiries and issues.
  • Ensure compliance with all relevant safety, quality, and regulatory standards.
  • Participate in the development of new service offerings and business models to meet evolving customer needs and market trends.
  • Support the sales team in promoting and selling service offerings, providing technical expertise and customer insights.

FAQs

What is the location for the Head of Services position?

The position is located in Madrid, Madrid, Spain, with preferred options in Milan or Genova, Italy, or Sevilla, Spain. Other locations may also be evaluated as needed.

What is the job ID for this position?

The job ID for this position is R0074543.

What type of job schedule is offered?

The job schedule is full time.

Does the role allow for remote work?

No, the position does not support remote work.

What are the primary responsibilities of the Head of Services role?

The primary responsibilities include driving P&L performance, developing service strategies, overseeing service delivery, managing a team, and building strong customer relationships.

What qualifications are required for this position?

A Bachelor's degree in engineering, business administration, or a related field is required, with a preferred Master's degree. Additionally, a minimum of 10 years of experience in service management, particularly in the power conversion or renewable energy industry, is needed.

What skills are essential for this role?

Essential skills include strong leadership and team management, excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and knowledge of safety, quality, and regulatory standards.

What is the target for customer engagement in this role?

The role involves developing and maintaining strong relationships with key customers and acting as a point of contact for service-related inquiries and issues.

Is there any specific industry experience preferred for candidates?

Yes, experience in the power conversion or renewable energy industry, specifically with digital and automation solutions, is preferred.

Are there opportunities for professional development in this position?

Yes, the role includes providing leadership and support to a team to ensure high performance and professional development.

What does the company offer in terms of employee benefits?

Employee benefit programs are tailored to each country and depend on the location of employment and job grade, with more details provided during the interview process.

Hitachi Social Innovation is POWERING GOOD

Manufacturing & Electronics
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world. Hitachi’s Social Innovation Business is centered around 5 growth sectors: Mobility, Smart Life, Industry, Energy, and IT. Globally, we have nearly 300,000 employees who are working to improve people’s quality of life and our customers’ social, environmental, and economic values to create a sustainable future. The challenges we face as a society are unprecedented, but so are the opportunities. Together, let’s start powering good.