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Head of Social Media

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Revolut

9d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Marketing
  • London
    Remote

AI generated summary

  • You need 5+ years in social media management, 3-4 years leading global teams, a track record in growing followers for global brands, and expertise in analytics tools and data-driven strategies.
  • You will develop social media strategies, mentor a team, track performance, create content, manage crises, and collaborate with marketing to boost engagement and growth across platforms.

Requirements

  • 5+ years of social media management experience, including 3–4 years of leading high-performing, global social media teams
  • Proven track record of scaling social media followers across a variety of channels, with a focus on driving engagement and growth in competitive markets
  • Proven track record of managing social media for a global brand
  • Experience managing social media for established global brands, ideally in fintech, technology, or similarly regulated industries
  • Expert-level proficiency in social media listening, tracking, and analytics tools (e.g., Sprout) to drive data-driven strategies and optimise content performance
  • Demonstrated ability to lead and develop teams across multiple regions
  • Experience leading and developing high-performing teams across multiple regions
  • Advanced knowledge and experience in social media listening and tracking

Responsibilities

  • Developing and executing a comprehensive global social media strategy aligned with Revolut’s business goals and brand voice
  • Leading and mentoring a team of social media managers
  • Leading the team to identify all the approachable and hottest social media resources relevant to our global audience
  • Identifying key social media trends, platforms, and opportunities to expand our reach and engagement
  • Collaborating with the marketing, PR, and product teams to align social media efforts with broader marketing campaigns and product launches
  • Boosting organic growth by bringing creative strategies on the table
  • Growing profiles on social media, including Instagram, TikTok, YouTube, Twitter, LinkedIn & Facebook
  • Managing social media content and tracking performance on a daily basis
  • Working together with copywriters, designers, and product teams to ensure high-quality content creation
  • Preparing seasonal, weekly, and monthly reports, and monitoring progress
  • Leading the response to social media crises and reputation management issues, ensuring timely and appropriate communication
  • Working closely with the customer support team to address and resolve customer complaints on social media platforms

FAQs

What is the main responsibility of the Head of Social Media?

The main responsibility is to build the foundation of all Global Social Media communications through leading innovative marketing campaigns designed to engage and excite the audience.

What qualifications are required for this position?

Candidates should have 5+ years of social media management experience, including 3–4 years of leading high-performing global teams, and a proven track record of scaling social media followers.

What social media platforms will I be managing?

You will be managing profiles on platforms including Instagram, TikTok, YouTube, Twitter, LinkedIn, and Facebook.

How important is analytics in this role?

Expert-level proficiency in social media listening, tracking, and analytics tools is essential to drive data-driven strategies and optimize content performance.

Will I have a team to manage?

Yes, you will be leading and mentoring a team of social media managers.

Is experience in fintech or technology preferred for this role?

Yes, experience managing social media for established global brands in fintech, technology, or similarly regulated industries is ideal.

What is the company's approach to diversity and inclusion?

Revolut encourages applications from people with diverse backgrounds and experiences and has launched initiatives to foster an inclusive workplace.

How will my performance be tracked?

You will be responsible for managing social media content and tracking performance on a daily basis, as well as preparing seasonal, weekly, and monthly reports.

How does this role contribute to customer engagement?

This role involves driving customer acquisition, engagement, and brand awareness through effective social media strategies and community management efforts.

What kind of crises will I need to manage as part of this role?

You will lead the response to social media crises and reputation management issues, ensuring timely and appropriate communication.

One app, all things money

Finance
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

We are building the world’s first truly global financial superapp. In 2015, Revolut launched in the UK offering money transfer and exchange. Today, our 15 million customers around the world use dozens of Revolut’s innovative products to make more than 100 million transactions a month. Across our personal and business accounts, we help customers improve their financial health, give them more control, and connect people seamlessly across the world.

Culture & Values

  • Get It Done

    Revoluters always push through!
 We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.

  • Deliver WOW

    We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.

  • Dream Team

    We select, coach, and retain the top talent only and give them all the support to achieve greatness

  • Never Settle

    Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.

  • Think Deeper

    Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.

Benefits

  • Financial benefits that show we value your work

  • Medical insurance for you and your close ones

  • Flexibility to work from home, the office or abroad

  • A complimentary Revolut Metal subscription loaded with perks

  • Exciting events year-round so you can get to know your team