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Head of Soft Services Manager

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  • Job
    Full-time
    Senior & Expert Level
  • London

Requirements

  • - Strong operational and strategic leadership skills
  • - Experience in managing soft facilities management services
  • - Ability to develop operational strategy and future service plans
  • - Proven track record of introducing cost and efficiency improvements
  • - Experience engaging with senior stakeholders and customers
  • - Ability to develop strategic responses to operational requirements
  • - Strong performance management skills
  • - Knowledge of operating standards and reporting metrics
  • - Experience in risk management
  • - Ability to implement consistent operational service standards across multiple services

Responsibilities

  • - Strategically lead and direct soft facilities management services, including but not limited to Housekeeping, Patient Food Services, Grounds, Portering, Postal Services, Reception Services, and other soft services.
  • - Provide strong operational and strategic leadership to enable the services to respond effectively to the challenges faced whilst providing efficient non-clinical services and sustained improvement to support the clinical teams.
  • - Develop operational strategy and future service plans.
  • - Proactively introduce cost and efficiency improvements.
  • - Support and address site development and efficiency issues.
  • - Engage with senior stakeholders and customers to develop strategic responses to client anticipated and ongoing operational requirements.
  • - Ensure the provision of a comprehensive and integrated operational support service to the acute site.
  • - Ensure effective performance management, operating standards, and reporting against agreed metrics and targets.
  • - Be responsible for risk management and the implementation of consistent operational service standards across multiple services provided to a range of Directorates/clinical services.

FAQs

What is the primary responsibility of the Head of Soft Services Manager?

The primary responsibility is to strategically lead and direct soft facilities management services, including housekeeping, patient food services, grounds, portering, postal services, reception services, and other soft services at St Thomas’ and Evelina London Children’s Hospital.

Who does the Head of Soft Services Manager report to?

The Head of Soft Services Manager reports to the St Thomas’ Site General Manager.

What types of services are included under soft facilities management?

Soft facilities management services include housekeeping, patient food services, grounds maintenance, portering, postal services, reception services, and other related services.

What strategic goals should the Head of Soft Services Manager focus on?

The Head of Soft Services Manager should focus on developing operational strategy, introducing cost and efficiency improvements, and addressing site development and efficiency issues.

How does the Head of Soft Services Manager engage with stakeholders?

The Head of Soft Services Manager engages with senior stakeholders and customers to develop strategic responses to anticipated and ongoing operational requirements.

What is the structure of the team the Head of Soft Services Manager will lead?

The Head of Soft Services Manager will lead a multi-disciplinary team responsible for delivering integrated operational support services across various soft services.

What are the performance expectations for this role?

The role includes ensuring effective performance management, operating standards, and reporting against agreed metrics and targets for the services provided.

How does the role relate to risk management?

The Head of Soft Services Manager is responsible for risk management and implementing consistent operational service standards across multiple services.

Can the responsibilities of this role vary?

Yes, there may be additional or varying responsibilities depending on the needs of the service.

What signifies the organisational values at Guy’s and St Thomas’ NHS Foundation Trust?

The organisational values include putting patients first, taking pride in work, respecting others, striving to be the best, and acting with integrity.

Who can I contact for informal visits or further details about the position?

You can contact Eros Trevisan, the Site General Manager, via email at eros.trevisan@gstt.nhs.uk or by telephone at 07849310963.

Our values: put patients first, take pride in what we do, respect others, act with integrity, strive to be the best. 💙

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Mission & Purpose

Guy's and St Thomas' NHS Foundation Trust is a leading healthcare provider in the UK, offering a wide range of medical services through its hospitals and community services. The Trust is dedicated to providing high-quality, compassionate care to patients while advancing medical research and education. Their ultimate mission is to improve health outcomes and enhance the well-being of the communities they serve. The Trust is committed to innovation, excellence in care, and ensuring equitable access to healthcare for all.

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