FAQs
What is the main responsibility of the Head of Supporter Services?
The main responsibility of the Head of Supporter Services is to lead the Supporter Services Department, ensuring that supporters have the best possible experience while managing supporter care, income processing, and Gift Aid management.
What qualifications are required for this position?
Substantial leadership experience in a similar or related role, ideally within the fundraising sector, along with a strong background in customer service management, financial coding, and supplier relationship management is required.
Is there an emphasis on data and insights in this role?
Yes, a deep understanding of how to use data and insights to inform strategic decisions is critical for this position.
What kind of team will I be leading?
You will be leading a high-performing team focused on enhancing the supporter experience and driving long-term engagement.
What are the working conditions for this position?
The position is based at our London Hub, Haig House, with some flexibility for hybrid remote work, requiring at least two days per week of face-to-face interaction with colleagues.
What kind of support does RBL provide to its employees?
RBL aims to support its people and their wellbeing by offering a generous paid holiday allowance, pension scheme contributions, and a range of optional benefits and discounts.
When is the application deadline?
The vacancy may close early if sufficient strong applications are received, so interested candidates are encouraged to apply as soon as possible.
How does RBL approach diversity and inclusion?
RBL is committed to creating a diverse and inclusive organization that reflects the diversity of the armed forces community and wider society, welcoming applications from people of all backgrounds and personal characteristics.
What is the goal of the Supporter Services Department?
The goal of the Supporter Services Department is to enhance the supporter experience, drive sustainable income generation, and ensure efficient operational processes aligned with the broader fundraising strategy.