Health Benefit Educator - Connecticut

The Cigna Group

Oct 30

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Sales & Business Development

Requirements

Bachelor’s preferred; in education, marketing, business, or related field
1-2 years experience in benefit education/presentation and event deployment/support
Current and active Health & Life License preferred
Excellent communication and presentation skills
Proficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com) and virtual learning platforms (Web Ex Meetings)
Influential sales experience preferred
Proven ability to excel in heavily matrixed organization and expeditious sales cycles
Ability to identify opportunities and support cross-sell opportunities with sales/account management teams
Ability to travel to local/remote trainings/meetings as assigned (50%-75% travel, especially during open enrollment)
This role must be located within assigned territory/market to be able to drive to client locations, local offices

Responsibilities

Provides advanced professional input to complex Sales Operations assignments/projects.
Contributes to projects and processes that improve the operational efficiency and effectiveness of the sales force.
Supports multi-functional sales operations often for a dedicated geographic area or large business unit.
Resolves inquiries and conducts research to provide product and service information to sales associates.
Fulfills requests for reports, diagrams, and sales materials.
May serve as a technical resource.
May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives.
Supports and provides direction to more junior professionals.
Works autonomously, only requiring “expert” level technical support from others.
Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures.
Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Sales Operations.
Support output of a key discipline within U3000 Health Engagement Organization
Focus on achievement of assigned goals and support in achieving functional goals
Inform direct managers and teams to address resource and operational needs
Focus on short-term outputs and other work areas as assigned
Main contributor to business strategy by understanding market benefit offerings to ensure benefit education success to clients and customers in group setting
Able to self-manage assignments and schedule event times
Demonstrate in-depth understanding of key Cigna plan benefits, ancillary programs, and initiatives
Work with assigned Cigna clients during pre-effective timeline to coordinate tailored education events with available modality options (on-site, telephonic, and self-service engagement options)
Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)
Lead and deliver virtual and/or onsite awareness and education presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective customers in Select & Middle Market Segment (U3000)
Coordinate with local Health Engagement team to ensure needs are met and potential problems are averted
Provide information to Cigna client(s) on the use of available steerage resources throughout the plan year as assigned
Keeps account partners informed about account status and opportunities for expanded business
Follows established guidelines and procedures of benefit education events and other events as assigned
Maintains current knowledge in all Cigna products, programs, and tactics
Refers customer service inquiries, administrative functions, implementation, billing questions, and other production matters to appropriate service organization partners
Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines
May support local market community events as assigned

FAQs

What is the primary role of a Health Benefit Educator at Cigna?

The primary role of a Health Benefit Educator at Cigna is to provide advanced support for complex sales operations assignments and improve the operational efficiency of the sales force by conducting education events and delivering product and service information to sales associates and clients.

What qualifications are required for the Health Benefit Educator position?

A bachelor's degree is preferred, typically in education, marketing, business, or a related field, along with 1-2 years of experience in benefit education, presentation, and event deployment/support. A current and active Health & Life License is also preferred.

Is travel required for this position?

Yes, the role requires the ability to travel to local and remote trainings and meetings as assigned, with expected travel ranging from 50% to 75%, especially during open enrollment.

What kind of training will be provided for this role?

While the job description indicates a need for in-depth knowledge of Cigna products, programs, and benefits, specific training details may vary. New hires can expect to receive guidance and resources to help them effectively educate clients and manage events.

What are the benefits associated with this position?

Cigna offers a comprehensive range of benefits, including medical, vision, dental, well-being and behavioral health programs, a 401(k) plan with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.

What are the typical working hours for this role?

The role allows for self-management of assignments and scheduling of event times, which may vary depending on client needs and project responsibilities, though standard business hours generally apply.

What tools and programs will the Health Benefit Educator use?

The position requires proficiency in Microsoft Programs (such as PowerPoint and Word), CRM systems (like Salesforce.com), and virtual learning platforms (such as WebEx Meetings).

Is there an opportunity for bonuses in this role?

Yes, this position anticipates eligibility for an annual bonus plan based on performance and contribution to organizational goals.

How does Cigna promote diversity and inclusion in its hiring process?

Cigna considers all qualified applicants without regard to race, color, age, disability, sex, and other characteristics protected by applicable equal employment opportunity laws, promoting a diverse and inclusive workplace.

What should candidates do if they require accommodation during the application process?

Candidates who require reasonable accommodation in completing the online application process should email SeeYourself@cigna.com for support.

The Cigna Group

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.