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Health Coach | Connected Care

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Bupa

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Healthcare
  • Melbourne

AI generated summary

  • You need a relevant healthcare qualification, AHPRA registration, experience in clinical settings, health coaching experience, and strong communication skills to educate and motivate.
  • You will assist customers in creating health action plans, provide personalized coaching, manage caseloads, connect them to relevant services, and meet productivity and quality targets.

Requirements

  • Health Care professional qualification can include, but not limited to, Nursing, Dietetics, Physiotherapy, Exercise Physiology, Psychology
  • Current unrestricted registration with AHPRA (or appropriate registration body) required.
  • Extensive experience working within diverse clinical acute and/or community health setting where sound clinical judgment essential
  • Experience in Health Coaching is highly desired
  • Strong communication skills with a demonstrated ability to educate and motivate individuals

Responsibilities

  • Assist customers in developing action plans to address opportunities for health improvement that are valuable to the customer
  • Assess health status and provide person centered coaching and support to help customers self-manage their condition/risk factors and achieve their health goals
  • Connect customers to programs or services that are right for them via outbound and inbound channels
  • Guide customers to build on their knowledge, skills and confidence to support self-management of their health goals
  • Manage individual caseload of customers scheduling and managing all coaching interventions in line with program guidelines
  • Achieve individual productivity and call quality measures including new customer enrolment targets, caseload management and program completion targets
  • Opportunities to participate in various continuous improvement projects to enhance customer experience

FAQs

What is the primary role of a Health Coach at Bupa?

The primary role of a Health Coach at Bupa is to provide customer engagement by offering support, guidance, and knowledge to help customers manage their health, navigate the healthcare system, and achieve their health goals through personalized coaching.

What qualifications are required to apply for the Health Coach position?

Applicants must have a healthcare professional qualification such as Nursing, Dietetics, Physiotherapy, Exercise Physiology, or Psychology, along with current unrestricted registration with AHPRA (or the appropriate registration body).

Is prior health coaching experience necessary for this position?

While extensive experience in diverse clinical settings is essential, experience in health coaching is highly desired but not strictly required.

What responsibilities will I have as a Health Coach?

As a Health Coach, you will assist customers in developing action plans for health improvement, assess their health status, provide person-centered coaching, manage a caseload of customers, connect them to relevant programs, and meet productivity and quality measures.

Are there opportunities for professional development in this role?

Yes, there are opportunities to participate in various continuous improvement projects aimed at enhancing customer experience, which can contribute to professional development.

What is the work arrangement for this position?

The position offers flexible office working arrangements, including the possibility of working from home in a hybrid format.

What kind of support can customers expect from the Health Coach?

Customers can expect support in self-managing their health goals, building knowledge and confidence, and connecting to appropriate programs or services that fit their needs.

What benefits does Bupa offer to Health Coaches?

Bupa offers a competitive salary, a range of benefits, and an encouraging environment for innovation and collaboration with colleagues dedicated to delivering exceptional customer experiences.

How can I apply for the Health Coach position?

Interested candidates should submit their application as soon as possible, as Bupa will be shortlisting and interviewing suitable applicants promptly.

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.