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Healthcare Assistant

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Whittington Health

13d ago

  • Job
    Full-time
    Entry Level
  • Healthcare
  • London

AI generated summary

  • You must communicate effectively, document accurately, accept and provide feedback, maintain confidentiality, and participate in team discussions while ensuring professional boundaries.
  • You will communicate effectively with patients and the healthcare team, document patient activities, provide information, accept and give feedback, and maintain confidentiality and professional boundaries.

Requirements

  • Communicate clearly, effectively and appropriately with the multi-disciplinary team, patients and their families/visitors/carers, recognising their needs for alternative methods of communication.
  • Respond appropriately to queries, take phone messages and pass on written and verbal information to patients.
  • Provide relevant information to patients/families/visitors/carers and colleagues.
  • Complete documentation accurately and contribute to reports of patient’s activity and progress.
  • Accept constructive feedback from colleagues.
  • Give constructive feedback on patient care and activities to relevant healthcare professionals.
  • Participate in discussion about patient care and departmental development including team meetings.
  • Maintain patient confidentiality at all times.
  • Maintain professional boundaries and working relationships with patients and colleagues.
  • Record information and activities undertaken with patients in an accurate and timely fashion, ensuring your documentation is counter signed by the qualified nurse.

Responsibilities

  • Communicate clearly, effectively and appropriately with the multi-disciplinary team, patients and their families/visitors/carers, recognising their needs for alternative methods of communication.
  • Respond appropriately to queries, take phone messages and pass on written and verbal information to patients.
  • Provide relevant information to patients/families/visitors/carers and colleagues.
  • Complete documentation accurately and contribute to reports of patient’s activity and progress.
  • Accept constructive feedback from colleagues.
  • Give constructive feedback on patient care and activities to relevant healthcare professionals.
  • Participate in discussion about patient care and departmental development including team meetings.
  • Maintain patient confidentiality at all times.
  • Maintain professional boundaries and working relationships with patients and colleagues.
  • Record information and activities undertaken with patients in an accurate and timely fashion, ensuring your documentation is counter signed by the qualified nurse.

FAQs

What are the primary responsibilities of a Healthcare Assistant in the outpatients department?

The primary responsibilities include day-to-day nursing support of the clinic, assisting in procedures, providing support and reassurance to patients, and maintaining accurate documentation of patient activities and progress.

Is this position full-time or part-time?

This position is a full-time role.

Who can I contact for informal enquiries about the position?

For informal enquiries, you can contact Eugenie Masasa or Yvonne Parkes, Outpatient Sisters, at 0207 288 5480 or 07834434913.

What qualifications or experience are required for this role?

While specific qualifications are not stated, candidates are generally expected to have relevant nursing experience and skills in outpatient care.

How important is communication in this role?

Communication is very important; the Healthcare Assistant must communicate clearly and effectively with the multi-disciplinary team, patients, their families, and colleagues.

What type of feedback should I expect to give and receive in this role?

You should expect to give constructive feedback on patient care and activities to healthcare professionals and to accept constructive feedback from colleagues.

How does Whittington Health approach diversity in their workforce?

Whittington Health aims to employ a workforce that is representative of the richly diverse population it serves, promoting sensitivity to differences such as age, disability, gender, race, and other characteristics in recruitment, training, and employment policies.

Is patient confidentiality a requirement for this position?

Yes, maintaining patient confidentiality at all times is a key requirement for this position.

Where can I find more information about Whittington Health?

More information about Whittington Health can be found on their website at https://www.whittington.nhs.uk/.

How will I be encouraged to develop my skills in this role?

The successful applicant will be encouraged to further their knowledge and skills in the area of outpatient nursing through ongoing training and development opportunities.

Whittington Health

Whittington Health

Science & Healthcare
Industry
1001-5000
Employees
1848
Founded Year

Mission & Purpose

Whittington Health NHS Trust aims to help local people live longer and healthier lives by providing safe, personal, coordinated care for the community we serve. We provide hospital and community care services to 500,000 people living in Islington and Haringey as well as Barnet, Enfield, Camden and Hackney. As one organisation providing both hospital and community services, we are known as an ‘integrated care organisation’ and have over 4,400 staff delivering care across north London. Our priority is to provide the right care, at the right time and in the right place for our patients. We provide a large range of services from the hospital, including accident and emergency (A&E), maternity, diagnostic, therapy and elderly care. We also run services from 30 community locations in Islington and Haringey. Over the past year we have reviewed and developed services to make them stronger and better support the needs of patients. As an integrated care organisation we bring high quality services closer to home and speed up communication between community and hospital services, improving our patients’ experience. Key to our approach is partnering with patients, carers, GPs, social care, mental health and other healthcare providers. Our organisation has a highly-regarded educational role. We teach undergraduate medical students (as part of UCL Medical School) and nurses and therapists throughout the year, alongside providing a range of educational packages for postgraduate doctors and other healthcare professionals.