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Healthcare Workforce & Credentialing Specialist

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Serco

Jan 10

Applications are closed

  • Job
    Full-time
    Mid Level
  • Healthcare
  • Melbourne

Requirements

  • Tertiary qualifications in nursing, allied health, or a related field, with AHPRA registration
  • Minimum 4 years of clinical experience in a healthcare setting within the past 6 years
  • Experience in clinical recruitment, including interviews and credentialing
  • Proficiency in MS Office tools such as Teams, Outlook, Word, and Excel
  • A commitment to working both independently and collaboratively to deliver safe, high-quality outcomes
  • Experience in developing clinical governance documents or delivering clinical education
  • Experience with quality activities or organisational change initiatives

Responsibilities

  • Managing clinical credentialing for new applicants using the Serco compliance tool (MyCred)
  • Conducting interviews and reference checks for clinical roles
  • Supporting credentialing processes for secondary roles and re-credentialing activities
  • Collaborating with the recruitment team to assess applicant suitability and process compliance waivers
  • Providing clinical guidance on maintaining success profiles and credentialing tools
  • Assisting with audits, reports, and other recruitment or training activities as needed

FAQs

Do we support remote work?

Yes, we support a predominantly work-from-home model, with opportunities for hybrid working arrangements.

Is this position a permanent role?

No, this position is a 6-month fixed-term contract.

Where is this position located?

While the role is preferred in Melbourne, it is open to candidates across Australia.

What qualifications are required for this position?

Tertiary qualifications in nursing, allied health, or a related field, along with AHPRA registration, are required.

How much clinical experience is needed?

A minimum of 4 years of clinical experience in a healthcare setting within the past 6 years is necessary.

What specific skills are preferred for this role?

Experience in clinical recruitment, managing interviews and credentialing, and proficiency in MS Office tools such as Teams, Outlook, Word, and Excel are preferred.

Are there opportunities for professional development?

Yes, we offer opportunities for ongoing learning and professional development.

Will I be working independently or as part of a team?

You will be expected to work both independently and collaboratively to deliver safe, high-quality outcomes.

Is experience in developing clinical governance documents necessary?

No, experience in developing clinical governance documents is desirable but not essential.

How does Serco approach diversity and inclusion?

Serco values diversity and is committed to fostering an inclusive environment, welcoming applications from individuals of all backgrounds.

What kind of support does Serco provide for work-life balance?

Serco offers hybrid working arrangements, contributing to a better work-life balance.

Will I be involved in audits or reporting activities?

Yes, assisting with audits, reports, and other recruitment or training activities is part of the responsibilities.

How does Serco respond to job applicants?

As a Circle Back Initiative Employer, Serco is committed to responding to every applicant.

What type of impacts can I expect to make in this role?

In this role, you will play a vital role in ensuring high standards of clinical credentialing and compliance, impacting the quality of healthcare services for the ADF Health Services contract.

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Serco

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride

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