FAQs
What is the job title for this position?
The job title is Help Desk Analyst.
Where is this position located?
This position is located at our Liberty Village Headquarters.
What type of work model does this job offer?
This job offers a hybrid work model, with 2 days in-office and 3 days remote.
What are the primary responsibilities of the Help Desk Analyst?
The primary responsibilities include providing Tier 3 help desk support, managing incidents and service requests, troubleshooting hardware and software issues, and overseeing IT asset management.
What qualifications are needed for this role?
The qualifications needed include strong knowledge of Windows 10, Mac OSX, O365 Suite, and experience in desktop support, with a minimum of 4 years of related experience.
Are there any certifications that are considered an asset for this role?
Yes, certifications such as CompTIA Network+ and ITIL are considered an asset.
What kind of support will the Help Desk Analyst provide?
The Help Desk Analyst will provide advanced end user support and administer the company's various systems, applications, and portals.
What benefits do employees receive at DECIEM?
Employees receive generous vacation and personal days, paid time off for new parents, a dog-friendly office, access to mental health care, and a discount on DECIEM products, among other benefits.
How long is the paid parental leave offered?
DECIEM offers 6 months of paid time off for new parents.
What commitments does DECIEM have towards sustainability and social impact?
DECIEM is focused on fighting climate change, responsible packaging, and supporting both large and grassroots charities through initiatives like the Good Fund.
Is DECIEM an equal opportunity employer?
Yes, DECIEM is an equal opportunity employer and prohibits discrimination based on various legally protected classes.
How should candidates apply for this position?
Candidates should send their resume to apply for this position. Only those shortlisted for interviews will be contacted.