FAQs
What type of work environment can I expect as a Helpdesk Attendant?
You can expect a professional and supportive team environment.
What are the working hours for the Helpdesk Attendant role?
The role requires shifts across a 24/7 service roster.
What kind of customer service is expected in this position?
A high level of customer service is expected, with prompt, courteous, and professional communication with various stakeholders.
Do I need previous experience to apply for this job?
Yes, experience in a high-volume contact centre or call centre environment is required.
What skills are necessary for this position?
Excellent communication skills, computer skills, attention to detail, and the ability to manage competing priorities and meet deadlines are necessary.
Is flexibility required for this role?
Yes, you must be flexible to work across a rotating roster.
What should I do if I want to apply for the position?
You can apply now or call 1300TALENT or email careers@compass-group.com.au for a confidential discussion.
How will complaints and feedback be managed in this role?
You will be required to capture details relating to complaints and feedback and maintain communication with service providers/contractors.
Is there any special training provided for this role?
The job listing does not specify, but typically, training will be provided to ensure you are well-prepared for the responsibilities of the role.
What is the importance of attention to detail in this position?
Attention to detail is crucial for accurately capturing messages, dispatching requests, and ensuring high-quality customer service.