Logo of Huzzle

Helpdesk Attendant

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity

AI generated summary

  • You need call center experience, strong communication skills, computer proficiency, customer service knowledge, attention to detail, and the ability to manage priorities on a rotating roster.
  • You will communicate courteously with stakeholders, manage service requests, capture feedback, take accurate messages, allocate jobs promptly, and ensure excellent customer service.

Requirements

  • Experience in a high-volume contact centre/call centre environment.
  • Excellent communication skills with an excellent telephone manner, including the ability to liaise with all levels of the business.
  • Highly developed computer skills.
  • Demonstrated knowledge of customer service principles and practices.
  • Ability to manage competing priorities and meet deadlines.
  • Strong written communication skills.
  • Proven experience working in tight reporting deadlines and busy workloads.
  • Proactive attitude.
  • Excellent attention to detail.
  • Highly developed interpersonal skills.
  • Ability to build rapport with customers.
  • Flexible to work across a rotating roster.

Responsibilities

  • You will be required to communicate with different stakeholders in a prompt, courteous and professional manner, ensuring a high level of customer service.
  • Ensure communication links to internal and external service providers/contractors are maintained at all times and that requests for services are dispatched immediately.
  • Capture details relating to complaints and feedback, building defects & damage and security activities.
  • Take accurate messages, repeat back to caller and dispatch, and allocate jobs within allocated time frames.
  • Capture details relating to complaints and/or feedback.
  • Delivering great customer service.

FAQs

What type of work environment can I expect as a Helpdesk Attendant?

You can expect a professional and supportive team environment.

What are the working hours for the Helpdesk Attendant role?

The role requires shifts across a 24/7 service roster.

What kind of customer service is expected in this position?

A high level of customer service is expected, with prompt, courteous, and professional communication with various stakeholders.

Do I need previous experience to apply for this job?

Yes, experience in a high-volume contact centre or call centre environment is required.

What skills are necessary for this position?

Excellent communication skills, computer skills, attention to detail, and the ability to manage competing priorities and meet deadlines are necessary.

Is flexibility required for this role?

Yes, you must be flexible to work across a rotating roster.

What should I do if I want to apply for the position?

You can apply now or call 1300TALENT or email careers@compass-group.com.au for a confidential discussion.

How will complaints and feedback be managed in this role?

You will be required to capture details relating to complaints and feedback and maintain communication with service providers/contractors.

Is there any special training provided for this role?

The job listing does not specify, but typically, training will be provided to ensure you are well-prepared for the responsibilities of the role.

What is the importance of attention to detail in this position?

Attention to detail is crucial for accurately capturing messages, dispatching requests, and ensuring high-quality customer service.

Manufacturing & Electronics
Industry
10,001+
Employees
1941
Founded Year

Mission & Purpose

We’re thousands of talented people bringing you all of the great tasting food, memorable experiences and vital support services that can transform every day into a great day. All of the little things that make the world of difference and boost the wellbeing of millions. From outstanding restaurant experiences, enhancing sporting events and feeding thousands of school children, patients, workers and military personnel, to delivering warm welcomes, clean buildings and safe environments. We’re here to inspire, protect, nourish and energise. To brighten your day. We are people-powered. You don’t become No. 1 by accident. It takes hard work from a capable team. And in an industry built on people, you want the best of the best. You want to be people powered. We’re proud to attract the industry’s top talent because we invest in our people, recognise great work when we see it and provide plenty of opportunities for career growth. It makes the world of difference. Because when people are happy and satisfied it shines through. They go the extra mile, creating new ways to brighten every day for our clients and their customers.