FAQs
What are the key qualities needed to be a successful Brand Representative at Hollister Co.?
A successful Brand Representative at Hollister Co. should be outgoing, stylish, helpful, approachable, warm, relatable, confident, highly social, and customer-focused.
How important is customer service in this role?
Customer service is extremely important in this role, as Brand Representatives at Hollister Co. are expected to anticipate and respond to customer needs, initiate conversations, and prioritize the customer in all interactions.
What should a Brand Representative do to ensure they connect with customers and close sales effectively?
To connect with customers and close sales effectively, a Brand Representative should communicate in a genuine and articulate way, demonstrate relatable and confident behaviors on the sales floor, and always prioritize the customer.
How does awareness of the store environment impact a Brand Representative's performance?
Awareness of the store environment is crucial for a Brand Representative at Hollister Co. as it helps them remain approachable, understand customer needs, and create a welcoming atmosphere that encourages customer engagement.
How can a Brand Representative demonstrate their commitment to providing great customer service?
A Brand Representative can demonstrate their commitment to providing great customer service by always prioritizing the customer, initiating conversations, connecting with customers in a genuine way, and ensuring their interactions are warm and helpful.