FAQs
What are the key qualities expected in a Brand Representative at Hollister Co.?
The key qualities expected in a Brand Representative at Hollister Co. include being outgoing, stylish, helpful, approachable, warm, articulate, relatable, confident, and highly social.
How important is customer service in this role?
Customer service is extremely important in this role. Brand Representatives at Hollister Co. are expected to anticipate and respond to customer needs, initiate conversations, connect with customers, and ensure the customer is always the first priority.
What is the main focus while working on the sales floor?
The main focus while working on the sales floor is to demonstrate relatable, confident, and highly social behaviors that translate into closing the sale. It is important to be engaging, helpful, and always approachable to customers.
How should a Brand Representative engage with customers?
A Brand Representative should engage with customers by communicating in a genuine and articulate way, initiating conversations, and connecting with them on a personal level. It is important to always make the customer feel valued and prioritized.
How can a Brand Representative create a welcoming store environment?
A Brand Representative can create a welcoming store environment by being approachable, warm, and always available to assist customers. It is important to ensure that the store environment is inviting and that customers feel comfortable shopping in the store.