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Hospital Administrator

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Cornwall Partnership NHS Foundation Trust

9d ago

  • Job
    Full-time
    Junior & Mid Level

AI generated summary

  • You must have prior experience in wards/reception, use Rio for patient management, and deliver excellent customer care to patients and colleagues.
  • You will manage patient transport, update bed status, process admissions and discharges, facilitate communication, log referrals, make appointments, and ensure excellent customer care.

Requirements

  • - Previous experience working in wards/ reception and administration is essential
  • - Training and support will be given to the successful applicant
  • - Be able to use Rio when admitting; discharging; transferring patients onto the wards
  • - Deliver excellent customer care and support to both internal and external patients, visitors and colleagues
  • - Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required including where there may be barriers to understanding
  • - Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies

Responsibilities

  • Arrange patient transport as directed by patient / carer i.e. TAPS, WRVS, Ambulance, private taxi etc.
  • Ensure that Rio is up to date with the wards Bed status
  • Integra ordering for the ward stocks
  • Be able to use Rio when admitting; discharging; transferring patients onto the wards.
  • Liaising with other organisations including Acute providers.
  • Deliver excellent customer care and support to both internal and external patients, visitors and colleagues
  • Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required including where there may be barriers to understanding
  • Provide information, written, verbal by telephone, e-mail, letter etc to staff from other departments and partner agencies
  • Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies.
  • Receiving patients and checking details held are correct at time of arrival for appointment.
  • Log referrals using relevant patient information system or redirect any inappropriate referrals received with direction from clinical member of staff.
  • Make appointments using relevant patient information system
  • Type correspondence
  • Enter outcomes from consultation/appointment

FAQs

What is the main role of the Hospital Administrator at St Austell Community Hospital?

The main role involves working primarily as a Ward Clerk while providing administrative support to other departments, such as reception and MIU, as needed.

What are the working hours for this position?

The full post is 37.5 hours per week, but hours are negotiable and will follow a variable shift pattern covering services from 8 am to 8 pm, 7 days a week.

Is previous experience required for this position?

Yes, previous experience working in wards, reception, and administration is essential for this role.

Will training be provided to the successful candidate?

Yes, training and support will be given to the successful applicant.

What is Rio, and how will it be used in this role?

Rio is a patient information system that will be used for admitting, discharging, and transferring patients, as well as updating the ward's bed status.

What types of communication will the Hospital Administrator be responsible for?

The role involves providing and receiving routine information, both verbal and written, to inform work colleagues, patients, and visitors, including managing inquiries from staff, patients, and partner agencies.

What are some of the clinical activities the administrator will be involved with?

Clinical activities include receiving patients, checking details for appointments, logging referrals, making appointments, typing correspondence, and entering outcomes from consultations.

What is the hospital's commitment to community care?

The Trust is committed to delivering community and hospital-based care to improve physical and mental health, providing specialist support for those with dementia or learning disabilities.

How many people are part of the Trust's workforce?

Over 4,000 people are part of the Trust, including doctors, nurses, therapists, and administrative and support staff.

Does the Trust have partnerships with other organizations?

Yes, the Trust works closely with partners in Devon, especially since a third of Cornwall's population is supported by acute hospital services in Devon.

Cornwall Partnership NHS Foundation Trust

Great care, great organisation, great people, great partner.

Science & Healthcare
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

Cornwall Partnership NHS Foundation Trust delivers a range of community and mental health services across Cornwall and the Isles of Scilly. Their mission is to provide high-quality, patient-centered care that improves health outcomes and well-being for the local population. They focus on delivering accessible, effective, and compassionate services to support both physical and mental health needs in the community.