Hospital Business Unit Specialty IG Senior Health Science Specialist - Boston

Pfizer

Jul 17

Applications are closed

Job
Full-time
Mid & Senior Level
Healthcare
Science
Boston
Remote

Requirements

BASIC QUALIFICATIONS:
A Bachelor’s Degree
Minimum 3-5 years relevant experience including but not limited to professional sales or healthcare professional experience or business-related experience such as sales, customer service, marketing finance or HR
Have a history of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability
Valid US driver’s license and a driving record in compliance with company standards
PREFERRED QUALIFICATIONS:
3-5 years specialty marketing/promotional/sales experience
Strong knowledge of disease states, therapeutic areas, and products
Deep knowledge of applicable customers and markets (prescribers/HCPs/institutions/organizations)
Strategic account marketing, promotional, sales and management skills. Develop comprehensive territory/account/customer plans to drive achievement of desired objectives.
Maintain relationships throughout institutions
Strategically overcome obstacles to gain access to difficult to see health care providers and customers.
Cultivate relationships with KOLs; build lasting relationships with top priority customers
Assess needs of target physicians/accounts, Address needs with responsive approach, targeted skills, and appropriate resources
Superior marketing, promotional, sales, technical and relationship building skills
Demonstrated track record of assessing account needs and bringing relevant information and resources to drive performance
Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills
Demonstrated ability to engage, influence and support customers throughout the marketing, promotional and sales process, excellent communication, and interpersonal and leadership skills.
Demonstrated ability to quickly learn and embrace new ways of working in a rapidly changing environment.
Possess the ability to work in a matrix environment and to leverage multiple resources to meet customer needs and deliver results.
Demonstrated track record of strong leadership, cross functional leadership, collaboration, and effective utilization of available resources to drive performance.
Experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations preferred.
Strong organizational and analytical skills are also required and ability to analyze and draw appropriate conclusions using sales data/call reporting software/applications and able to adapt to Pfizer’s long-range technology adapting and learning to use new technology to deliver in bringing Pfizer information to market
Change agile and able to adapt quickly to workplace changes
Exceptional time management, and planning and organizing skills

Responsibilities

Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs
Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages account priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources
Leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable).
Works effectively with HCPs and directs office staff to plan for customer engagements in multiple formats (e.g., virtual and in-person)
Responsible for strategic deployment of approved Pfizer resources to support provider and patient’s needs (e.g., samples, vouchers, co-pay resources and patient education); works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Strategy) technical solutions (e.g., content recommendation engines) into pre-call planning; proactive planning and optimization of call environment in multiple locations; able to effectively plan day-to-day work based on personal and customer schedules; collaborate effectively with other Customer-Facing (CF) colleagues and Pfizer Connect team members
Appropriately support patients’ access to Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs, and Co-Pay Resources.
Present terms of sale of product or existing contract terms where appropriate and with approved language; proactively answer on-label questions; proactively introduce customers to future state Pfizer on-demand portal (Galaxy) with access to appropriate targeted content
Collaborates effectively and compliantly with cross-functional colleagues, including Field Medical, Reimbursement and Key Account Management, to address customer inquiries and advance Pfizer objectives. Able to use triaging protocols and digital apps to create rapid connections with appropriate SMEs to address customer inquiries
Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model

FAQs

What is the primary role of the Senior Health Science Specialist at Pfizer?

The primary role of the Senior Health Science Specialist is to launch new products, manage business relationships, understand formulary access, and engage in product promotion within assigned accounts. This includes sales efforts and relationship development with key customers, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs).

What are some key responsibilities of this position?

Key responsibilities include developing and implementing effective business and territory call plans, building rapport with customers through virtual and in-person engagements, providing education to healthcare providers, leveraging product knowledge for effective messaging, and ensuring compliance in customer interactions.

What qualifications are required for the position?

The required qualifications include a Bachelor’s Degree and a minimum of 3-5 years of relevant experience in sales, healthcare, marketing, or a business-related field. A valid US driver’s license and a driving record compliant with company standards are also necessary.

Are there any preferred qualifications for this role?

Preferred qualifications include 3-5 years of specialty marketing/promotional/sales experience, strong knowledge of disease states and therapeutic areas, strategic account management skills, and experience working with key thought leaders or high influence customers.

What skills are essential for success in this job?

Essential skills include strong business acumen, excellent communication and interpersonal skills, the ability to engage and influence customers effectively, experience with digital tools and analytics, and strong planning and organizational abilities.

How does the Senior Health Science Specialist engage with healthcare providers?

The Senior Health Science Specialist engages with healthcare providers through effective virtual and in-person strategies, providing education on both unbranded and branded product value propositions, and utilizing analytics to tailor engagements and follow up on insights.

What tools and platforms should candidates be familiar with?

Candidates should be familiar with digital tools such as Veeva Engage, Zoom, Microsoft Office, and adaptable to new digital platforms for effective customer engagement.

What does the job entail regarding collaboration with internal teams?

The job entails collaborating effectively with cross-functional internal teams, including Field Medical, Reimbursement, and Key Account Management, to address customer inquiries and support business objectives.

Is there a focus on patient access to Pfizer products in this role?

Yes, the role includes responsibilities related to supporting patient access to Pfizer products by providing relevant information to healthcare providers on reimbursements and patient assistance programs.

What are the expectations around territory management?

The expectations include developing comprehensive territory/account/customer plans to drive the achievement of objectives, effectively managing relationships throughout institutions, and strategically overcoming obstacles to engage with hard-to-reach healthcare providers.

Pfizer

Pharmaceutical Manufacturing

Science & Healthcare

Industry

10,001+

Employees

1849

Founded Year

Mission & Purpose

Pfizer is a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative healthcare solutions. They are committed to improving the health and well-being of people around the world. Pfizer's mission is to be a leading force in the fight against diseases and to provide access to safe, effective, and affordable medicines. Their purpose is to make a positive impact on society by advancing medical science, developing breakthrough therapies, and collaborating with healthcare professionals and partners to address unmet medical needs. With a focus on research, development, and the production of pharmaceutical products, Pfizer plays a vital role in shaping the future of healthcare and improving patient outcomes.