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HOSPITALITY MANAGER

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Compass Group

9d ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Calgary

AI generated summary

  • You need a degree or luxury hospitality experience, 3+ years in a management role, strong communication, technical, and problem-solving skills, plus proficiency in Microsoft Office and event software.
  • You will lead a team, ensure excellent service, manage schedules, coordinate events, liaise with vendors, support safety guidelines, and assist with room setups and housekeeping tasks.

Requirements

  • Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels. Preference given to those with events/catering experience
  • At least 3 years in a supervisory or management role
  • Excellent written and verbal communication skills
  • Strong relationship building, analytical and adaptability skills
  • Strong technical skills and ability to learn and operate internal and external systems.
  • Ability to manage competing priorities and meet frequent deadlines.
  • Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) Proficiency in event Management or Rooms Booking Software is a bonus
  • Resourceful learner with an improvement mindset and strong problem-solving abilities

Responsibilities

  • Provide engaging and anticipative service to all office employees, executives, and visitors.
  • Lead a team and manage all HR functions, support, payroll and associate development plans
  • Perform administrative tasks and provide guidance to team in completion, including time-off and daily coverage schedules
  • Coordinate day-ahead team reviews and daily activities to ensure timely, accurate completion of tasks
  • Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else
  • Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
  • Collaborate with internal partners on the entire meeting/event lifecycle including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, management of logistics
  • Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office and external meetings and events
  • Support and carry out security, fire, health, and safety guidelines as required
  • Coordinate with 3rd party vendors relating to systems, maintenance, etc.
  • Assist with room set ups and AV support
  • Light housekeeping and other duties as required

FAQs

Is prior experience in luxury hospitality required for this position?

While a degree or working experience in a luxury hospitality environment is considered a strong asset, it is not explicitly required. Preference will be given to those with events and catering experience.

How many team members will I be supervising in this role?

You will directly supervise 5-8 concierge associates across four locations in Western Canada.

What are the primary responsibilities of the Hospitality Manager?

The primary responsibilities include managing events, catering, the concierge program, providing workplace support, leading a team, and ensuring excellent customer service for office employees, executives, and visitors.

Are there opportunities for career growth within Compass Group Canada?

Yes, Compass Group Canada is part of a global company where you can learn and grow, offering numerous opportunities for career development.

What qualifications are necessary for applying to this position?

Applicants should have at least 3 years in a supervisory or management role, excellent communication skills, strong relationship building, and proficiency in Microsoft Office, among other skills and experiences.

Is experience with event management software necessary for this position?

While not mandatory, proficiency in event management or rooms booking software is considered a bonus.

What kind of environment does the company strive to create for its employees?

The company aims to provide an environment that balances independence with support, encouraging employees to engage and enjoy their work.

Are safety guidelines enforced in the workplace?

Yes, the Hospitality Manager is expected to support and carry out security, fire, health, and safety guidelines as required.

How do you handle requests for accommodations during the hiring process?

For accommodation requests during the hiring process, candidates are encouraged to contact PeopleHub@compass-canada.com for further information.

What is the anticipated work arrangement for this position?

The position is primarily onsite, supporting the office employees and overseeing events and catering services within an 18,000 square foot technology-focused office.

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Compass Group

Manufacturing & Electronics
Industry
10,001+
Employees
1941
Founded Year

Mission & Purpose

We’re thousands of talented people bringing you all of the great tasting food, memorable experiences and vital support services that can transform every day into a great day. All of the little things that make the world of difference and boost the wellbeing of millions. From outstanding restaurant experiences, enhancing sporting events and feeding thousands of school children, patients, workers and military personnel, to delivering warm welcomes, clean buildings and safe environments. We’re here to inspire, protect, nourish and energise. To brighten your day. We are people-powered. You don’t become No. 1 by accident. It takes hard work from a capable team. And in an industry built on people, you want the best of the best. You want to be people powered. We’re proud to attract the industry’s top talent because we invest in our people, recognise great work when we see it and provide plenty of opportunities for career growth. It makes the world of difference. Because when people are happy and satisfied it shines through. They go the extra mile, creating new ways to brighten every day for our clients and their customers.