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Hospitality , Team Leader

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Waitrose & Partners

20d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have experience in a customer-facing selling or service environment.
  • You will support leadership, engage and motivate the team, serve customers, manage stock, handle transactions, maintain standards, and ensure an excellent shopping experience.

Requirements

  • Experience in a customer facing selling or service environment

Responsibilities

  • As Partners - members of the Partnership - it's our responsibility to ensure our success for the future.
  • We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible.
  • The role of the Team Leader is to support shop Leadership teams to deliver operational and service excellence, by engaging, motivating and leading Partners to meet daily operational requirements.
  • This will involve a range of tasks including the advising and serving of customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set procedures.
  • You and your Partners may be expected to work in any area of the branch to support the wider team as required and to maintain the necessary business dress and hygiene standards.
  • Waitrose & Partners is all about enriched experiences and that goes for our people – our Partners – as much as our customers.
  • We want you to enjoy your work and share your passion for food with our customers so we will train you, treat you respectfully and then reward you by giving you a share in the profits, for pulling it all together and being part of our success.
  • We are looking for someone who keeps up to date on food and drink trends, knows our products, takes pride in whatever they do, carrying out everything to the highest standards, making sure the shop floor is shipshape, ready for when our customers arrive.
  • Whether they are shopping for a healthy lunch, a top up on fresh fruit and veg, the weekly shop or a special occasion, we want every customer to enjoy their shopping experience, confident in our products and confident in our Partners.
  • We are inviting applicants who wish to develop their career with Waitrose and to take on supervisory responsibilities within the (insert relevant dept info based on role) operation after successfully completing training.

FAQs

What are the primary responsibilities of a Hospitality Team Leader at Waitrose & Partners?

The primary responsibilities include supporting shop leadership teams to deliver operational and service excellence, engaging and motivating Partners, advising and serving customers, moving and replenishing stock, handling cash and card transactions, and maintaining business dress and hygiene standards.

Is previous experience required for this position?

Yes, experience in a customer-facing selling or service environment is desired for this role.

What kind of training will I receive as a Team Leader?

You will receive training focused on operational excellence and customer service, as well as product knowledge to help you share your passion for food with customers.

What type of benefits can I expect as a Partner at Waitrose & Partners?

Partners enjoy a unique benefits package, including staff discounts, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels, and more.

What qualities are you looking for in a candidate for this role?

We are looking for someone who takes pride in their work, keeps up to date on food and drink trends, and is committed to delivering the highest standards of service to our customers.

Is there an opportunity for career advancement in this position?

Yes, we invite applicants who wish to develop their careers with Waitrose and take on supervisory responsibilities after successfully completing training.

When should I apply for this position?

It is recommended to apply early, as vacancies may close early if we receive a high volume of applications.

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Waitrose & Partners

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Retail & Consumer Goods
Industry
10,001+
Employees
1904
Founded Year

Mission & Purpose

Waitrose & Partners is a British supermarket chain that offers a wide range of high-quality groceries, including fresh produce, meat, dairy, bakery items, and specialty products. Their ultimate mission is to provide customers with superior food and exceptional service, creating a delightful shopping experience. Waitrose's purpose is to promote sustainable and ethical practices by sourcing responsibly, supporting local producers, and reducing environmental impact, while also ensuring the well-being and development of their employees as partners in the business.