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Host (Kings House)

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Bruntwood

14d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You should have customer-facing experience, strong communication skills, a friendly demeanor, effective workload management, a focus on improvement, flexibility, enthusiasm, and a positive attitude.
  • You will enhance customer experiences, manage first impressions, support events, maintain communal spaces, build relationships, and ensure efficient operations while promoting workplace wellbeing.

Requirements

  • You will have experience in a customer-facing role, preferably within a hospitality, retail or cabin crew background.
  • You will be a natural at building relationships with clients and customers.
  • You will have excellent communication skills.
  • You will be approachable and friendly.
  • You will be able to manage your own workload effectively.
  • You will have a focus on continuous improvement.
  • You will be willing to work on a flexible basis.
  • You will be committed to promoting wellbeing in the workplace.
  • You will be enthusiastic and driven.
  • You will have a positive attitude towards problem-solving.

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for the Host position at Kings House?

The working hours are Monday to Friday, totaling 40 hours per week.

What is the primary purpose of the Host role?

The primary purpose of the Host role is to be the first point of contact for customers and visitors, delivering a positive customer experience and building lasting professional relationships.

Is a background in hospitality or retail preferred for this role?

Yes, applicants from hospitality, retail, or cabin crew backgrounds are preferred as they typically excel in customer-facing roles and relationship building.

What types of tasks will I be responsible for in this role?

Responsibilities include delivering a positive customer experience, supporting events and meetings, facilitating customer viewings, hosting meeting rooms and communal amenities, managing workloads, and engaging with colleagues and customers.

What benefits do I receive in addition to my salary?

Benefits include 28 days holiday plus your birthday off, volunteer time, a sabbatical of up to 12 months, a healthcare cash plan, life assurance, a matched pension scheme, retailer discounts, enhanced maternity/shared parental leave, and interest-free learning loans.

Will I have opportunities to contribute to community initiatives?

Yes, you will have access to volunteer time and can get involved in supporting causes that matter to you, reflecting Bruntwood's commitment to giving back.

How does Bruntwood support the diversity of its workforce?

Bruntwood aims to recruit from diverse backgrounds to reflect the communities in which they operate, contributing to their goal of creating thriving and inclusive cities.

How can I check the status of my application?

If you haven't heard back within a week of your application, feel free to email talent@bruntwood.co.uk for an update.

What is the interview process like for this position?

The interview process consists of one stage, allowing you to see the role in action and ask questions to ensure it's the right fit for you.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.