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Host / Receptionist - Exchange Court

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Bruntwood

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Liverpool

AI generated summary

  • You must have service experience, excellent communication skills, tech-savviness, a proactive mindset, teamwork ability, and a positive attitude to maintain a clean, customer-focused environment.
  • You will enhance customer experience, manage first impressions, support events, maintain communal areas, gather customer insights, and build connections within the community at Exchange Court.

Requirements

  • Skills and experience in hospitality, retail or other service sectors.
  • Ability to maintain high levels of energy and positivity throughout the day.
  • Ability to keep designated areas clean and tidy and take ownership of basic cleaning tasks.
  • Excellent communication skills and able to communicate with people at all levels in a friendly and engaging way.
  • Comfortable with using new technology such as tablets, smartphones and app based systems.
  • Ability to work effectively as part of a team.
  • Customer focused.
  • Proactive approach to work.
  • Ability to manage your own workload and react dynamically to the needs of the building and customers.
  • A real can do attitude.

Responsibilities

  • Delivering a positive Customer Experience within the building at all times.
  • Build lasting, long term, professional relationships with customers.
  • To be the first point of contact for all customers and visitors in the building.
  • Support and facilitate events and meetings within the building.
  • Facilitate new customer viewings to support the sales process.
  • Host the meeting rooms, co-working, lounge and other communal amenities, maintaining high standards of presentation, undertaking light cleaning duties in your designated areas.
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers.
  • Collate all customer intelligence and update systems accordingly to support sales and retention.
  • Have confidence to take ownership of a range of building issues.
  • Liaison with the central team for more complex issues.
  • Support customers to make connections with each other, using a wide range of tools.
  • Support both building and customer events as required.
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood.
  • Be a role model to promote wellbeing in the workplace.
  • Be the go to person for all community queries at Exchange Court.

FAQs

What are the working hours for the Host/Receptionist role?

The working hours are 40 hours a week, Monday to Friday from 08:00 to 17:00.

Where is the Exchange Court building located?

The Exchange Court building is located in Liverpool City Centre.

What is the primary purpose of the Host/Receptionist role?

The primary purpose is to provide a range of hospitality, concierge, reception, and light cleaning services, while delivering a welcoming customer experience.

What key responsibilities will I have in this role?

Key responsibilities include delivering positive customer experiences, facilitating events and meetings, managing communal spaces, and building relationships with customers.

What skills and experience are needed for this role?

Skills in hospitality, retail, or other service sectors are needed, along with excellent communication skills, a proactive approach, and the ability to manage your own workload.

Will I be expected to keep the designated areas clean?

Yes, maintaining high standards of cleanliness and tidiness in designated areas is part of the role.

What type of events will I support in this role?

You will support both building and customer events as required.

Are there opportunities for progression within the company?

Yes, there are opportunities for progression in a growing company.

What benefits are offered with this position?

Benefits include 28 days holiday plus your birthday off, volunteer time, a sabbatical after five years, healthcare cash plan, life assurance, pensions, discounts, and enhanced parental leave.

How does Bruntwood support charitable causes?

The Oglesby Charitable Trust, affiliated with Bruntwood, has donated over £25 million to various causes, including arts, education, environment, and health inequality.

Is there an inclusive hiring process?

Yes, Bruntwood actively promotes an inclusive hiring process and welcomes applications from diverse backgrounds.

What should I do if I require adjustments during the interview process?

Please highlight any needed adjustments in your application form, and we will discuss them before the interview if selected.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.