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Hostess - Chinese Restaurant

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Mandarin Oriental Hotel Group

18d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have a high school diploma, 2 years of luxury hotel hostess experience, strong communication skills, basic computer knowledge, and the ability to multitask in a fast-paced environment.
  • You will greet guests, manage seating, handle reservations, provide menu information, ensure guest satisfaction, and create memorable experiences while maintaining communication with the team.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience as Hostess in a high-volume restaurant with highest levels of service is preferred.
  • Minimum 2 years’ experience working as Hostess in a luxury hotel environment.
  • Familiar with Table Management System procedures is preferred.
  • Knowledge of bar service procedures and standards is preferred.
  • Ability to handle telephone calls and written correspondence properly.
  • Basic computer skills including MS Office.
  • Very good verbal and written communication skills in English.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
  • Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

  • Warmly welcome and greet guests as they arrive at the restaurant. Provide a friendly and professional first impression that reflects the luxury and grace of our brand.
  • Manage the seating arrangement, including assigning tables based on reservations, guest preferences, and dining room flow.
  • Ensure efficient and organized seating to optimize service and guest satisfaction.
  • Assist guests with any special requests or requirements and address any concerns or issues promptly and professionally.
  • Ensure that the team and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.
  • Provide information about the menu, specials, and restaurant policies as needed.
  • Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
  • To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
  • Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
  • Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
  • Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
  • Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
  • Recommend and upsell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
  • Perform any tasks related to billing according to hotel standards and cashiering policies if required.
  • To bid friendly farewell to guests and sincerely thank them for their visit.
  • Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.
  • Create WOW moments to surprise and delight guests in the outlet.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).
  • Proactively gather and record guest’s preference to superiors and act upon them whenever known and maintain the database.

FAQs

What are the primary responsibilities of a Hostess at Mandarin Oriental Downtown, Dubai?

The primary responsibilities include warmly welcoming guests, managing seating arrangements, taking reservations, addressing guest special requests, and ensuring customer satisfaction from arrival to departure.

What qualifications are preferred for the Hostess position?

A High School qualification is preferred, along with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management. Experience in high-volume restaurants or luxury hotels is also favored.

How many years of experience are required for this position?

A minimum of 2 years’ experience working as a Hostess in a luxury hotel environment is required.

Is experience with a Table Management System necessary?

Familiarity with Table Management System procedures is preferred but not mandatory.

What skills are important for a Hostess working in a luxury environment?

Important skills include strong interpersonal and communication abilities, exceptional organizational skills, attention to detail, and basic computer proficiency.

Will I have to work shifts, including evenings and weekends?

Yes, flexibility to work a variety of shifts, including evenings, weekends, and holidays, is required as per business needs.

What type of environment will I be working in as a Hostess?

You will be working in a luxurious and fast-paced restaurant environment within the Mandarin Oriental Downtown, Dubai, which emphasizes exceptional service and guest experiences.

Is knowledge of bar service procedures necessary?

Knowledge of bar service procedures and standards is preferred for this role.

How will I interact with guests in this position?

You will interact with guests by welcoming them, providing information about the menu and specials, managing reservations, and addressing any concerns or special requests they may have.

What are 'WOW moments' in the context of this role?

'WOW moments' are unique and memorable experiences created for guests to surprise and delight them during their visit to the restaurant.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.