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Hostess - Greek Restaurant

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Mandarin Oriental Hotel Group

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have a high school diploma (or equivalent), 2+ years as a luxury restaurant hostess, strong communication skills, basic computer skills, and flexibility for various shifts.
  • You will greet guests, manage seating, take reservations, inform about menu offerings, handle special requests, ensure customer satisfaction, and create memorable experiences throughout their visit.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience as Hostess in a high-volume restaurant with highest levels of service is preferred.
  • Minimum 2 years’ experience working as Hostess in a luxury hotel environment.
  • Familiar with Table Management System procedures is preferred.
  • Knowledge of bar service procedures and standards is preferred.
  • Ability to handle telephone calls and written correspondence properly.
  • Basic computer skills including MS Office.
  • Very good verbal and written communication skills in English.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
  • Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

  • Warmly welcome and greet guests as they arrive at the restaurant. Provide a friendly and professional first impression that reflects the luxury and grace of our brand.
  • Manage the seating arrangement, including assigning tables based on reservations, guest preferences, and dining room flow.
  • Ensure efficient and organized seating to optimize service and guest satisfaction.
  • Assist guests with any special requests or requirements and address any concerns or issues promptly and professionally.
  • Ensure that the team and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.
  • Provide information about the menu, specials, and restaurant policies as needed.
  • Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
  • To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
  • Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
  • Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
  • Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
  • Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
  • Recommend and upsell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
  • Perform any tasks related to billing according to hotel standards and cashiering policies if required.
  • To bid friendly farewell to guests and sincerely thank them for their visit.
  • Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.
  • Create WOW moments to surprise and delight guests in the outlet
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)
  • Proactively gather and record guest’s preference to superiors and act upon them whenever known and maintain the database.

FAQs

What are the primary responsibilities of a Hostess in the Greek restaurant?

The primary responsibilities include warmly welcoming guests, managing seating arrangements, taking and confirming reservations, providing information about the menu, addressing special requests, and ensuring customer satisfaction from arrival to departure.

What qualifications are preferred for the Hostess position?

Preferred qualifications include a High School diploma or equivalent, a degree or Higher National Diploma in Hospitality/Hotel/Business Management, and a minimum of 2 years’ experience as a Hostess in a luxury hotel environment.

Is experience in a high-volume restaurant required?

Yes, experience as a Hostess in a high-volume restaurant with the highest levels of service is preferred.

What skills are essential for a successful Hostess?

Essential skills include strong verbal and written communication in English, exceptional organizational skills, attention to detail, the ability to multitask, and strong interpersonal skills to interact effectively with guests and colleagues.

Will I need to perform any billing or cashiering tasks?

Yes, you may be required to perform tasks related to billing according to hotel standards and cashiering policies if needed.

What are the working hours like for this position?

Flexibility to work a variety of shifts, including evenings, weekends, and holidays, is required based on business needs.

How does the restaurant ensure guest preferences are noted and acted upon?

The Hostess is responsible for proactively gathering and recording guest preferences and ensuring that this information is communicated to the team and acted upon whenever possible.

Is training provided for the reservation system?

Familiarity with Table Management System procedures is preferred, but training may be provided for the reservation system used in the restaurant.

Are there opportunities for career advancement in this role?

Mandarin Oriental Downtown, Dubai, offers a dynamic work environment that may provide opportunities for career advancement within the hospitality sector.

How does the restaurant create "WOW moments" for guests?

The Hostess is encouraged to create unexpected surprises and delightful experiences for guests to enhance their overall dining experience and ensure satisfaction.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.