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Hostess, Playa Pacha (Beach) - FIVE LUXE

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FIVE Hotels and Resorts

14d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You have 1-2 years in luxury hospitality, a welcoming demeanor, excellent communication skills, attention to detail, flexibility, and a proactive attitude to enhance guest experiences.
  • You will greet guests warmly, manage seating and waitlists, ensure service excellence, handle billing, address inquiries, and collaborate with the team to enhance the overall guest experience.

Requirements

  • Previous experience of 1-2 years in a Luxury Hotel environment as a Hostess.
  • A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  • An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  • Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  • Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  • A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  • Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  • Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  • Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  • ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  • Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
  • A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Responsibilities

  • Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
  • Leads and coordinates FIVE's acclaimed Front of House Operations while elevating the ‘Vibe at FIVE’ throughout all Guest Touchpoints.
  • Assists Guests in finding Suitable Seating Arrangements based on their preferences and the availability of tables.
  • Manages Waitlists during peak times and provides Accurate Wait Time estimates, whilst ensuring Guests are well taken care of.
  • Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
  • Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at all times.
  • Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
  • Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
  • Collaborates with a Fellow 'FIVERs' to maximise Guest Satisfaction, providing Prompt and Positive responses to inquiries.
  • Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
  • Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
  • Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
  • Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
  • Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
  • Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
  • Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
  • Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE’s award-winning initiatives.

FAQs

What are the primary responsibilities of a Hostess at Playa Pacha (Beach) - FIVE LUXE?

The primary responsibilities include greeting guests upon arrival, coordinating front of house operations, assisting with seating arrangements, managing waitlists, acknowledging guest preferences, and ensuring seamless service delivery.

What qualifications are required for this position?

Candidates should have 1-2 years of experience in a luxury hotel environment as a Hostess, excellent communication and interpersonal skills, a proactive nature, and an eye for detail. Fluency in English is required, and additional languages are a plus.

Is a specific dress code or appearance standard required?

Yes, candidates must maintain a professional, Insta-worthy appearance by adhering to FIVE's grooming standards and showcasing a polished, ‘FIVE-Styled’ demeanor.

Are there opportunities for career advancement within FIVE Hotels and Resorts?

Yes, joining the FIVE Tribe will unlock your potential in a buzzing environment that encourages career growth and development within the hospitality industry.

What types of shifts will I be required to work?

Flexibility to work a variety of shifts, including weekends and holidays, is required based on the needs of the hotel.

Does FIVE Hotels and Resorts promote sustainability in its operations?

Yes, FIVE is committed to sustainable luxury living and hospitality, having achieved various certifications such as LEED Platinum for its operational portfolio, highlighting their commitment to sustainability without compromising luxury.

Will I be working as part of a team?

Yes, you will collaborate with fellow 'FIVERs' to maximize guest satisfaction and ensure a seamless dining experience.

What is the culture like at FIVE Hotels and Resorts?

The culture at FIVE is vibrant and dynamic, filled with individuals from over 70 nationalities who are passionate about delivering unforgettable moments and experiences for guests.

Can I expect training and development opportunities?

Yes, regular team meetings and ongoing bespoke training sessions are provided to improve product knowledge and service skills, contributing to your personal and professional growth.

Is prior knowledge of the food and beverage industry important for this role?

Yes, having knowledge and skills related to food and beverage service will enhance your ability to engage with guests and provide them with an exceptional experience.

FIVE Hotels and Resorts

Travel & Leisure
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the UAE and Europe are the epitome of Glamour and Experiential Luxury, and it currently includes FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, FIVE LUXE, and in 2025, Destino Pacha Hotel Ibiza will transform into FIVE Ibiza. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.