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Hotel Cleanliness Expert (Houseman) - Protea Hotel by Marriott Breakwater Lodge Waterfront

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Marriott International

19d ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
    Facilities Management
  • Cape Town

AI generated summary

  • You need a higher education diploma or equivalent; no prior work or supervisory experience is necessary.
  • You will greet guests, address their needs, maintain cleanliness in guest rooms and public areas, handle supplies, report issues, and ensure safety and compliance with standards.

Requirements

  • Higher Education, Diploma or equivalent
  • No related work experience is required
  • No supervisory experience is required

Responsibilities

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
  • Respond promptly to requests from guests, Front Desk, or At Your Service requests.
  • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
  • Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
  • Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
  • Comply with quality assurance expectations and standards.
  • Return cart to designated area at the end of shift.
  • Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
  • Fold cleaned linen into designated size, either by hand or using folding machine.
  • Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
  • Perform other reasonable duties as requested.
  • Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
  • Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
  • Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
  • Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
  • Limit access to guest rooms while cleaning by following departmental procedures.
  • Remove trash, dirty linen, and room service items from room and balcony/patio.
  • Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
  • Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
  • Report missing hotel/resort property and damages to room to manager/supervisor.
  • Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
  • Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
  • Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
  • Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
  • Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
  • Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
  • Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Support all co-workers and treat them with dignity and respect.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements & Guidance
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Maintain awareness of undesirable persons on property premises.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Protect the privacy and security of guests and coworkers.

FAQs

What is the job title for this position?

The job title is Hotel Cleanliness Expert (Houseman).

Where is the location of the Protea Hotel for this job?

The location is Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, 8001.

What are the working hours for this position?

This is a full-time position.

Is this position part of management?

No, this position is classified as non-management.

What are the primary responsibilities of a Hotel Cleanliness Expert?

The primary responsibilities include maintaining the cleanliness and appearance of the hotel, delivering guest requests, cleaning rooms and public spaces, and ensuring a great guest experience.

Is any prior work experience required for this position?

No related work experience is required for this position.

What educational qualifications are preferred for this role?

Higher Education, Diploma, or equivalent is preferred.

Are there any specific training requirements for safety?

Yes, completing appropriate safety training and certifications is required to perform work tasks.

What is expected regarding guest interactions?

Employees should welcome guests with a smile, anticipate their needs, and respond positively to questions and concerns.

Will I be required to handle cleaning chemicals?

Yes, employees must select appropriate cleaning chemicals and personal protective equipment for various surfaces and follow OSHA regulations.

Are uniforms provided for this position?

Yes, employees are expected to maintain a clean, hygienic, and professional appearance in compliance with company policies.

How important is teamwork in this role?

Teamwork is critical, as the role involves supporting coworkers and ensuring proper guest service coverage.

What should be done if an unsafe condition is identified?

Unsafe work procedures or conditions should be reported to management and security/safety personnel.

What type of work environment can I expect in this position?

The work environment is focused on providing a clean, safe, and secure atmosphere for both guests and employees.

Is there diversity and inclusion in the workplace?

Yes, Marriott International is committed to non-discrimination and hiring a diverse workforce to maintain an inclusive culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.