Housekeeping Attendant

Mandarin Oriental Hotel Group

15d ago

Job
Full-time
Junior Level
Hospitality & Retail
Facilities Management
Dubai

AI generated summary

You need a Senior High School Diploma, 1+ year in luxury hotel housekeeping, knowledge of cleaning methods, systems, and excellent English skills. Arabic is a plus. Flexibility and strong detail orientation are essential.
You will clean guest rooms and bathrooms, replenish amenities, maintain furniture, manage trash, inspect rooms, assist guests, and uphold service standards for exceptional guest experiences.

Requirements

Senior High School Diploma or equivalent.
Vocational Diploma in Hospitality or a related field is an advantage.
Minimum of 1 year of experience working in a luxury hotel environment.
Minimum of 1 year of housekeeping experience in luxury hotels.
Middle East experience is an advantage.
Hotel pre-opening experience is an advantage.
Proficiency in using housekeeping management systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office for inventory management and reporting.
Strong knowledge of different cleaning machinery, chemicals, and cleaning methods.
Excellent organizational skills with the ability to manage multiple tasks efficiently.
Clear and effective verbal and written communication skills in English are required.
Proficiency in Arabic or other languages is an advantage.
Exceptional attention to detail and organizational abilities.
Professional appearance and demeanor.
Physical capability to stand for long periods and perform physically demanding tasks.
Flexibility to work various shifts, including overnight, weekends, and holidays.
Strong problem-solving skills and the ability to handle guest complaints professionally.

Responsibilities

Room Cleaning: Thoroughly clean assigned guest rooms and suites, including making beds, cleaning bathrooms, dusting, vacuuming, and restocking amenities to meet Mandarin Oriental’s standards of cleanliness and presentation.
Bathroom Maintenance: Clean and sanitize guest bathrooms, including all surfaces, fixtures, and mirrors. Ensure that all toiletries are replenished and neatly arranged.
Amenity Replenishment: Efficiently replenish all guest amenities, including towels, toiletries, and other in-room items, ensuring they are properly stocked and presented according to the hotel’s standards.
Bed Making: Make beds with precision, ensuring that linens are crisp, pillows are fluffed, and the bed is presented immaculately.
Furniture and Fixture Maintenance: Dust and polish furniture, clean mirrors and windows, and ensure that all fixtures and fittings are in perfect condition. Report any maintenance issues immediately.
Trash Removal: Dispose of all trash and recyclables in guest rooms and public areas according to hotel guidelines. Ensure all areas are free of debris and garbage.
Minibar Service: Refill minibars according to the hotel's standards, ensuring that all items are correctly stocked and accounted for. Accurately charge guest accounts for minibar consumption using the appropriate system.
Supply Management: Keep housekeeping carts and supply closets organized and well-stocked. Ensure that all cleaning supplies are used safely and efficiently.
Final Inspection: Conduct a final inspection of each guest room to ensure it meets the highest standards of cleanliness and presentation before marking it as ready for guest occupancy.
Shift Handover: Communicate effectively with the incoming shift leader or supervisor, handing over any special requests or unresolved issues.
Support Colleagues: Work closely with other housekeeping team members to ensure a seamless operation, especially during high-occupancy periods. Assist with special projects or tasks as needed.
Training & Development: Participate in all required training sessions and stay updated on new housekeeping procedures and standards. Share best practices with colleagues to promote a culture of continuous improvement.
Communication Excellence: Engage with guests in a warm, courteous, and professional manner at all times. Be attentive to their needs and actively listen to their requests, ensuring clear and effective communication to meet and exceed their expectations.
Guest Assistance: Proactively assist guests with any requests, questions, or concerns related to their room, amenities, or hotel services. Anticipate guest needs and offer personalized solutions to enhance their stay.
Creating Delight Moments: Focus on delivering unforgettable guest experiences by going the extra mile. Identify opportunities to surprise and delight guests, adding special touches that create lasting memories.
Service Standards: Adhere to all Forbes, LQE (Legendary Quality Experience), and LQA (Leading Quality Assurance) standards, ensuring that every interaction and service provided meets the highest levels of excellence.
Personalized Service: Recognize and accommodate individual guest preferences, ensuring that every detail is tailored to their unique expectations. Take note of special requests and communicate them effectively to ensure consistency throughout the guest’s stay.
Problem Solving: Address guest complaints or issues promptly, showing empathy and a strong commitment to resolving problems to the guest’s satisfaction. Escalate concerns when necessary to ensure quick and effective resolution.
Confidentiality & Privacy: Maintain the utmost discretion and respect for guest privacy, especially when accessing rooms and handling personal belongings. Adhere to the Do Not Disturb policy and ensure that guest interactions are conducted with professionalism and care.

FAQs

What are the primary responsibilities of a Housekeeping Attendant at Mandarin Oriental Downtown, Dubai?

The primary responsibilities include cleaning and maintaining guest rooms and adjacent areas, sanitizing bathrooms, replenishing amenities, ensuring meticulous bed making, maintaining furniture and fixtures, trash removal, minibar service, and conducting final inspections of guest rooms.

What qualifications are required to apply for this position?

Applicants should have a Senior High School Diploma or equivalent. A Vocational Diploma in Hospitality or a related field is advantageous.

Is prior experience necessary for this role?

Yes, a minimum of 1 year of experience working in a luxury hotel environment and at least 1 year of housekeeping experience in luxury hotels is required.

Are there any language requirements for this position?

Clear and effective verbal and written communication skills in English are required. Proficiency in Arabic or other languages is considered an advantage.

What skills are essential to be successful in this role?

Essential skills include exceptional attention to detail, excellent organizational abilities, strong problem-solving skills, knowledge of cleaning machinery and chemicals, and the physical capability to perform demanding tasks.

What is the work schedule like for a Housekeeping Attendant?

Flexibility to work various shifts, including overnight, weekends, and holidays, is required for this position.

Are there opportunities for training and development?

Yes, Housekeeping Attendants are encouraged to participate in all required training sessions and stay updated on new housekeeping procedures and standards.

How important is communication with guests in this role?

Communication is crucial; Housekeeping Attendants must engage with guests in a warm, courteous, and professional manner, addressing their needs and ensuring their requests are met to enhance their experience.

Is experience in the Middle East beneficial for this role?

Yes, having Middle East experience is considered advantageous for candidates applying for this position.

What is the importance of maintaining guest privacy in this role?

Maintaining guest privacy is vital, as Housekeeping Attendants must handle personal belongings with discretion and adhere to the Do Not Disturb policy.

Mandarin Oriental Hotel Group

Travel & Leisure

Industry

10,001+

Employees

1963

Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.