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Housekeeping Attendant for Conrad Dubai

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Hilton

6d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Dubai

AI generated summary

  • You should have planning skills, good communication, laundry experience, interpersonal skills, intermediate computer proficiency, a commitment to customer service, and high cleaning standards.
  • You will maintain high housekeeping standards, train staff, ensure guest preferences are met, manage laundry operations, and handle lost and found items while providing excellent service.

Requirements

  • A Housekeeping Attendant for Conrad Dubai serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
  • Planning and organizing
  • Good oral and written communication
  • Previous experience in Laundry
  • Good interpersonal skills
  • Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
  • Committed to delivering a high level of customer service
  • Excellent standards of clean

Responsibilities

  • Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
  • Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
  • Provide excellent guest service
  • Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
  • Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
  • Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
  • Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
  • Control makes monthly Lost and Found and donations
  • Check the uniforms and send for cleaning and / or repair
  • Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
  • Makes daily guest clothing release of guests that use the laundry service
  • Makes monthly closing of Laundry expenses and provision of same
  • Replaces (a) Laundry Attendant in case of holidays, days off or absences

FAQs

What are the primary responsibilities of a Housekeeping Attendant at Conrad Dubai?

The primary responsibilities include supporting all Housekeeping and Laundry activities, delegating tasks among team members, ensuring high operating standards, providing excellent guest service, and managing the controls of the Housekeeping department.

What qualifications are needed for this position?

The ideal candidate should possess good planning and organizing skills, effective oral and written communication abilities, previous experience in laundry, good interpersonal skills, proficiency with computers and programs like Microsoft Office, and a commitment to delivering a high level of customer service.

What kind of experience is preferred for this role?

Previous experience in laundry is preferred, along with skills in planning, organizing, and delivering excellent customer service.

Is teamwork important in this position?

Yes, working with other team members and maintaining a collaborative team environment is crucial for delivering exceptional guest experiences.

Will I be involved in handling guest preferences and requests?

Yes, you will be responsible for checking guest information in the CRM, ensuring their preferences and requests are met on time.

What type of service is expected to be provided to guests?

An exceptional level of guest service is expected, aligning with Conrad Hotels & Resorts' commitment to sophisticated amenities and personalized service.

Is there a requirement for computer proficiency in this role?

Yes, proficiency at an intermediate level with computers and programs, including Microsoft Office, is required for this position.

Are Housekeeping Attendants responsible for training other team members?

Yes, part of the role involves monitoring the appearance, standards, and performance of all Housekeeping and Laundry team members with an emphasis on training and teamwork.

Will I need to manage Lost and Found items?

Yes, you will be responsible for controlling monthly Lost and Found items and making donations as necessary.

Does Hilton provide a good work culture for its team members?

Yes, Hilton emphasizes a culture where amazing team members are at the heart of providing exceptional travel experiences, reflecting their commitment to personalized service and innovation.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay