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Housekeeping Coordinator

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Four Seasons Hotels and Resorts

24d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Facilities Management
  • Dubai
  • Quick Apply

AI generated summary

  • You need 2+ years in culinary or related fields, strong computer skills, high English proficiency, and excellent organization, communication, and time management abilities in a fast-paced environment.
  • You will manage housekeeping calls, schedule staffing, oversee guest requests, maintain office organization, assist with room cleaning, and ensure effective communication within the team.

Requirements

  • Minimum two years culinary or related work experience.
  • Excellent Computer skills.
  • High level of spoken and written English skills.
  • The ability to work in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Effective communication skills.

Responsibilities

  • Responsible for answering all housekeeping incoming telephone calls while ensuring maximum operating efficiency of the department by directing all requests properly.
  • Lead special projects to ensure the maintenance and improvement of the Housekeeping product and services.
  • Schedule room assignment boards in the system and check staffing levels for the following day.
  • Organize the Housekeeping office ensuring files are accurate and updated.
  • Monitors the completion of Traces and Special Requests.
  • Reviews guest profiles through internal systems and executes any request made for Housekeeping.
  • Expedites any guest requests as quickly as possible and notifies Housekeeping management of any issues.
  • Record any concerns and inform management team and/or properly resolve to ensure guest satisfaction.
  • Communicate any room and engineering issues. Follow protocol necessary to resolve.
  • Assist with stripping, cleaning, and inspecting rooms as needed based on operational needs.
  • Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with them.
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

FAQs

What is the role of the Housekeeping Coordinator at Four Seasons?

The Housekeeping Coordinator is responsible for ensuring the maximum operating efficiency of the housekeeping department by answering incoming calls, directing requests, scheduling room assignments, organizing the housekeeping office, and monitoring special requests from guests.

What are the working hours for this position?

The Housekeeping Coordinator works 6 days per week for a total of over 48 working hours.

What qualifications do I need to apply for this job?

You need a minimum of two years of culinary or related work experience, excellent computer skills, high proficiency in spoken and written English, and strong organizational, time management, and communication skills.

Is there an opportunity for career advancement with Four Seasons?

Yes, Four Seasons offers career opportunities and the possibility of international transfers, along with Learning & Development programs.

What are the employee benefits offered for this position?

Benefits include a competitive tax-free salary, end-of-service gratuity, complimentary accommodation, free transportation, medical and life insurance, paid annual leave, and participation in social and sporting events.

Is prior experience in housekeeping necessary for this position?

While the job description notes a minimum of two years of related work experience, it does not specify that prior housekeeping experience is mandatory, but it is beneficial.

How does Four Seasons ensure employee development?

Four Seasons has a strong commitment to training and development and offers programs that promote personal and professional growth for all employees.

What is the work environment like in this role?

The Housekeeping Coordinator works in a fast-paced environment and collaborates harmoniously with various team members, including room attendants and laundry attendants.

Are there social events for employees?

Yes, Four Seasons organizes social and sporting events for employees as part of their benefits package.

Will I have to perform cleaning tasks as part of this role?

Yes, the Housekeeping Coordinator may assist with stripping, cleaning, and inspecting rooms as needed based on operational requirements.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.