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Housekeeping Manager

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Hilton

17d ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    Facilities Management
  • Cape Town

AI generated summary

  • You need experience in housekeeping management, strong leadership and communication skills, commercial awareness, P&L management, IT proficiency, and a passion for exceptional guest service.
  • You will oversee housekeeping and laundry operations, manage budgets, evaluate guest satisfaction, train staff, ensure standards compliance, and maintain effective communication across departments.

Requirements

  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
  • A successful track record of managing a large team
  • A high school certificate or equivalent
  • High level of commercial awareness and cost control capabilities
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • IT proficiency
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
  • Strong organizational, budget management, and problem solving skills
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service
  • Familiar with Property Management Systems

Responsibilities

  • Oversee housekeeping operations
  • Oversee Laundry Operations
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
  • Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Housekeeping/Laundry team
  • Competent in property management systems
  • Assist other departments wherever necessary

FAQs

What are the main responsibilities of a Housekeeping Manager?

The main responsibilities include overseeing housekeeping and laundry operations, evaluating guest satisfaction, managing departmental budgets, setting targets and objectives, training staff, and ensuring compliance with standards.

What experience is required for this position?

A successful candidate should have housekeeping/laundry experience in a managerial or supervisory capacity within the hotel, leisure, or retail sector, along with a track record of managing a large team.

Is there a specific educational requirement for this role?

Yes, a high school certificate or equivalent is required.

What skills are essential for a Housekeeping Manager at Hilton?

Essential skills include excellent leadership and interpersonal communication, strong organizational abilities, budget management, problem-solving skills, and proficiency with IT and computer programs.

How does the Housekeeping Manager contribute to guest satisfaction?

The Housekeeping Manager evaluates guest satisfaction levels, monitors trends, and ensures that the housekeeping team delivers high standards of cleanliness and service, which contributes to an overall positive guest experience.

Will I be responsible for training and developing staff?

Yes, the Housekeeping Manager is responsible for recruiting, managing, training, and developing the Housekeeping/Laundry team.

What kind of working environment can I expect at Hilton?

Hilton offers a collaborative work environment with a focus on delivering exceptional guest experiences, supported by a committed team of professionals.

Are there opportunities for ongoing training in this role?

Yes, ensuring ongoing training for staff is a requirement for the Housekeeping Manager position.

What type of systems should I be familiar with?

Familiarity with property management systems and a high proficiency level in Microsoft Office and other computer programs is advantageous.

How does Hilton support career growth for its employees?

Hilton is dedicated to providing employees with opportunities for professional development and career advancement within the company through training programs and leadership initiatives.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay