FAQs
What are the main responsibilities of a Housekeeping Supervisor?
A Housekeeping Supervisor is responsible for allocating work duties to team members, performing routine inspections of check-out and occupied rooms, reporting and following up on maintenance issues, managing and training staff, supervising deep cleaning projects, and ensuring adherence to hotel brand standards.
What qualifications are necessary for a Housekeeping Supervisor?
Candidates should have previous experience in a housekeeping supervisory role, a successful track record of managing a team, strong organizational and analytical skills, attention to detail, excellent communication skills, a passion for guest service, and proficiency with computers and programs like Microsoft Office.
What type of work environment can I expect at Hilton?
Working for Hilton means being part of a leading global hospitality company that values remarkable guest experiences. The work environment fosters teamwork and aims to create exceptional experiences through the warmth and light of hospitality.
Is training provided for new Housekeeping Supervisors?
Yes, new Housekeeping Supervisors will receive training to manage, efficiently stock control, maintain equipment, and ensure that team performance meets the required standards.
What is the standard for guest service at Hilton?
Hilton maintains exceptional levels of guest service, including catering to VIPs and special requirements, ensuring that all team members embody a passion for delivering outstanding service.
Will I be working alone, or is teamwork involved?
Teamwork is essential at Hilton; Housekeeping Supervisors work alongside team members and are responsible for leading and managing a team to uphold the hotel's standards.
Are there opportunities for advancement within the Housekeeping Department?
Yes, Hilton offers opportunities for career advancement within the hospitality sector, and a Housekeeping Supervisor role can be a stepping stone to higher management positions.