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Housekeeping Supervisor - The Westin Palace Milan

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Marriott International

14d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Facilities Management
  • Milan

AI generated summary

  • You must ensure cleanliness standards, manage room status, resolve discrepancies, assist in training and scheduling, uphold safety protocols, and maintain professionalism and confidentiality.
  • You will inspect cleaned rooms, coordinate with departments, handle discrepancies, assist in staff management, ensure safety protocols, and maintain professional standards.

Requirements

  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Assist Housekeeping management in managing daily activities.
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
  • Document and resolve issues with discrepant rooms with the Front Desk.
  • Prepare, distribute, and communicate changes in room assignments.
  • Communicate issues to next shift.
  • Complete required paperwork.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Responsibilities

  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

FAQs

What is the job title for this position?

The job title is Housekeeping Supervisor at The Westin Palace Milan.

Where is The Westin Palace Milan located?

The Westin Palace Milan is located at Piazza della Repubblica 20, Milan, Milano, Italy, 20124.

What is the job schedule for this position?

The position is full-time.

Is this a management or non-management position?

This is a non-management position.

What are the main responsibilities of a Housekeeping Supervisor?

Responsibilities include inspecting guest rooms, prioritizing room cleaning, managing daily housekeeping activities, and coordinating with other departments.

What qualifications are preferred for this position?

A high school diploma or G.E.D. equivalent, at least 1 year of related work experience, and at least 1 year of supervisory experience are preferred.

Is there a specific certification required for this position?

No specific license or certification is required for this position.

What type of work experience is beneficial for this role?

Related work experience in housekeeping and supervisory experience are beneficial for this role.

What are the physical requirements for this job?

The job requires the ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds, with assistance for heavier weights, as well as the ability to stand, sit, kneel, or walk for an extended period.

Does Marriott International have a commitment to sustainability?

Yes, Marriott International is committed to setting science-based emissions reduction targets and has developed the Climate Action Program to reduce its carbon footprint and promote sustainability.

What is the work culture like at Westin?

The work culture at Westin emphasizes empowering guests, well-being, and an inclusive and people-first environment.

Are equal opportunity and diversity valued in this workplace?

Yes, Marriott International values diversity and is committed to non-discrimination on any protected basis.

What personal qualities are desired in a candidate for this role?

Ideal candidates are passionate, active, optimistic, and adventurous, with a focus on maintaining their well-being.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.