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HR Assistant

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Harrods

20d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You should have HR lifecycle knowledge, a customer-centric mindset, previous HR experience, strong attention to detail, and the ability to manage high volumes of queries while ensuring compliance.
  • You will manage Tier 1 HR queries, handle administrative tasks, oversee the People Support inbox, and support HR processes and projects as directed by the HR Services Manager.

Requirements

  • Broad knowledge of employee lifecycle processes, HR policies, and employment law.
  • A customer-centric mindset, recognising the importance of enabling and supporting stakeholders effectively.
  • The ability to efficiently under pressure, handling high volumes of cases and queries seamlessly.
  • Previous HR experience, ideally in a similar role.
  • The ability to follow structured processes and manage administrative tasks accurately.
  • Strong attention to detail, ensuring compliance with GDPR and other regulations.

Responsibilities

  • Manage and resolve Tier 1 HR queries via email, phone, and case management systems.
  • Deliver weekly and monthly administrative tasks, including benefits schemes, offboarding reports, and maternity leave communications.
  • Assign, monitor, and respond to cases within Workday, ensuring timely and accurate resolutions.
  • Oversee People Support inbox for external queries, including reference requests and managing offboarding documentation.
  • Support cyclical HR processes and ad hoc project work as assigned by the HR Services Manager.

FAQs

What is the primary role of the HR Assistant?

The primary role of the HR Assistant is to provide high-quality administrative support, resolve tier 1 queries, and empower colleagues through coaching while managing various HR tasks and projects.

How many days a week must the HR Assistant be present in the office?

The HR Assistant is required to be present in the office 2-4 days per week.

What types of queries will the HR Assistant manage?

The HR Assistant will manage and resolve Tier 1 HR queries via email, phone, and case management systems.

What administrative tasks will the HR Assistant be responsible for?

The HR Assistant will deliver weekly and monthly administrative tasks, including managing benefits schemes, offboarding reports, and maternity leave communications.

What systems will the HR Assistant use to manage cases?

The HR Assistant will use Workday to assign, monitor, and respond to cases.

What knowledge or experience is preferred for the HR Assistant?

The HR Assistant should have broad knowledge of employee lifecycle processes, HR policies, employment law, and previous HR experience, ideally in a similar role.

What skills are important for the HR Assistant role?

Important skills include attention to detail, organizational skills, the ability to multitask effectively, and a customer-centric mindset.

What benefits does Harrods offer to employees in this role?

Harrods offers an excellent benefits package, including a company pension, flexible working hours, 22 days holiday, birthday off, up to 33% in-store discount, and a season ticket loan.

Is previous HR experience required for the HR Assistant position?

Previous HR experience is ideal but not strictly required; candidates who demonstrate most of the skills needed for the role are encouraged to apply.

How does Harrods view individual strengths and potential for growth?

Harrods values individual strengths and believes in the potential for growth, encouraging applicants to demonstrate their skills and experience regardless of the exact match with the job description.

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Harrods

Uniquely You Together Harrods

Retail & Consumer Goods
Industry
1001-5000
Employees
1849
Founded Year

Mission & Purpose

Harrods is a renowned luxury department store based in the United Kingdom. The company is synonymous with offering a diverse range of high-end products, including fashion, beauty, home goods, and gourmet food. Harrods' ultimate goal is to be a premier destination for luxury shopping, providing customers with an unparalleled retail experience marked by exclusivity, quality, and sophistication. Their purpose revolves around curating a selection of the finest and most prestigious brands from around the world, creating an opulent environment for customers to indulge in luxury retail. Through their iconic store and online platform, Harrods aims to showcase and make accessible the epitome of luxury goods, catering to the discerning tastes of their clientele.