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HR Call Center Representative

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Humana

17d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Louisville

AI generated summary

  • You need 1+ year call center experience, strong communication skills, HR knowledge, bilingual in Spanish, and a reliable internet connection. Must live near Louisville, KY, for office compliance.
  • You will ensure efficient operations, manage technology processes, set standards for employee inquiries, and coordinate with HRIS and program managers to support HR programs.

Requirements

  • 1+ year of direct inbound call center experience
  • Demonstrated direct customer service skills with the ability to multi-task
  • Demonstrated strong written and verbal communication skills
  • Familiarity with working in a metric driven environment
  • This role is full time, Monday- Friday, 9:35- 6:05( EST)
  • If selected for offer, you must live within a 1-hour commutable distance to Louisville, KY, Humana Waterside building.
  • Associate's or Bachelor's degree in HR or a related field
  • Experience using web-based human resource management systems – Workday
  • Previous HR experience within a call center environment
  • Bilingual in Spanish - must have the ability to effectively converse in Spanish while entering information into systems in English
  • To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
  • Satellite, cellular and microwave connection can be used only if approved by leadership
  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Responsibilities

  • Ensuring efficiency of service center operations
  • Handling technology and transaction processes
  • Establishing standards and procedures for handling employee questions, transactions and administration of human resource programs.
  • Coordinating services with the human resource information systems, human resource program managers and technology specialists.

FAQs

What is the job title for this position?

The job title is HR Call Center Representative 3.

What are the main responsibilities of the HR Call Center Representative 3?

The main responsibilities include ensuring efficiency of service center operations, handling technology and transaction processes, establishing standards and procedures for handling employee questions and transactions, and coordinating services with HR information systems and program managers.

What are the required qualifications for this position?

The required qualifications include 1+ year of direct inbound call center experience, demonstrated customer service skills, strong written and verbal communication skills, familiarity with a metric-driven environment, and the ability to commute to Louisville, KY.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include an Associate's or Bachelor's degree in HR or a related field, experience with web-based HR management systems (specifically Workday), previous HR call center experience, and being bilingual in Spanish.

What are the work hours for this position?

The work hours are full time, Monday to Friday, from 9:35 AM to 6:05 PM (EST).

Is there a requirement regarding the location of the employee?

Yes, if selected for the job, you must live within a 1-hour commutable distance to the Humana Waterside building in Louisville, KY.

What are the internet requirements for remote work?

The minimum internet requirements are a download speed of 25 Mbps and an upload speed of 10 Mbps. A wired cable or DSL connection is suggested, while satellite, cellular, and microwave connections may require leadership approval.

How are interviews conducted for this job?

Interviews are conducted using an interviewing technology called HireVue, where candidates will respond to a set of interview questions via recorded responses over the phone.

What is the pay range for this position?

The pay range for this position is between $44,900 and $60,200 per year, depending on geographic location and individual qualifications.

What benefits does Humana offer to its employees?

Humana offers competitive benefits including medical, dental, and vision coverage, a 401(k) retirement savings plan, paid time off, short-term and long-term disability, life insurance, and more.

What is Humana's stance on equal opportunity employment?

Humana is committed to equal opportunity employment and does not discriminate against employees or applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status.

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Humana

Science & Healthcare
Industry
1001-5000
Employees
1961
Founded Year

Mission & Purpose

At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.