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HR Generalist, Associate Relations

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Victoria’s Secret & Co.

7d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Reynoldsburg

AI generated summary

  • You need a Bachelor's degree, 2-3 years of HR experience, advanced PC skills, strong communication, problem-solving abilities, attention to detail, and flexibility for up to 25% travel.
  • You will engage with associates and leadership to resolve concerns, manage inquiries, assist in investigations, track engagement, and propose solutions while maintaining strong partnerships across teams.

Requirements

  • Bachelor’s Degree or equivalent experience
  • 2 – 3 years HR experience preferred
  • Retail experience preferred
  • Advanced PC skills (proficient using Microsoft Office, Windows, Teams, Adobe Acrobat)
  • Excellent interpersonal and communication skills (written and verbal)
  • Ability to analyze situations and resolve issues with innovation and creativity
  • Ability to drive results through strong attention to detail
  • Ability to handle multiple tasks, projects, competing priorities, and tight deadlines simultaneously while maintaining quality and organization
  • Ability to exercise independent, sound judgment, and make decisions with confidence to solve complex problems
  • Has a keen attention to detail and accuracy in work
  • Strong adaptability, flexibility, initiative, and resourcefulness
  • Demonstrated ability to maintain a high level of professionalism and confidentiality
  • Flexible to travel – up to 25%

Responsibilities

  • Daily phone and video interaction with associates and store leadership team including capturing concerns, gathering appropriate detail, and answering questions related to policies and procedures.
  • Resolve associate concerns as documented through the Associate Relations Helpline and email inbox hotline within 7 business days of receipt
  • Diagnose and triage associate concerns and take appropriate action
  • Interact with cross functional partners and various levels of leadership to come to appropriate resolution on associate inquiries and concerns
  • Perform and track engagement assessments as needed to gauge overall wellbeing of store associates throughout the US and Canada
  • Assist in Ethics investigations in partnership with Senior AR Specialists
  • Assist in resolving all escalated inquiries from the stores’ leaders on attendance and leave of absence
  • Identify and inform AR Team about trends across company or specific region/district. Propose solutions.
  • Ownership of the Accommodation Request Process, including interactive conversation with associate and store as needed
  • Serve as first point of contact for legal inquiries including EEOC claims
  • Foster and maintain strong relationships with cross functional home office partners to support solution-oriented actions
  • Serve as communication and technology liaison and troubleshooter for the AR team to seek immediate resolutions.
  • Coordinate all details of setting up meetings as needed
  • Maintain and continue to improve team’s internal resources (i.e. Sharepoint)
  • Provide reporting as needed including, but not limited to, escalated care situations, associate relations trends, and Ethics cases
  • Own agendas for weekly team meetings, capture relevant notes
  • Make recommendations for process improvements
  • Support the AR Team with ad hoc requests

FAQs

What type of position is this job offering?

This is a hybrid position based out of the Columbus, Ohio office.

What are the primary responsibilities of the HR Generalist?

The HR Generalist provides support to the Associate Relations team by handling daily interactions with associates, resolving concerns, investigating ethics cases, and providing reporting on associate trends.

Is prior retail experience preferred for this role?

Yes, retail experience is preferred for this position.

What is the minimum salary for this role?

The minimum salary for this role is $55,500.00.

What qualifications are required for applicants?

Applicants should have a Bachelor’s Degree or equivalent experience, 2-3 years of HR experience preferred, advanced PC skills, and excellent communication skills.

Is travel required for this position?

Yes, flexibility to travel up to 25% is required for this role.

How does the company prioritize diversity and inclusion?

The company strives to recruit, retain, and advance diverse talent that reflects their customers, fostering a culture where everyone belongs and amplifying diversity, equity, and inclusion.

What kind of communication methods will the HR Generalist use in this role?

The HR Generalist will use daily phone and video interactions to communicate with associates and store leadership.

Will my actual salary vary based on specific factors?

Yes, your actual salary will be determined by factors including your specific skills, experience, geographic region, and other relevant factors.

Are there options for professional development within this position?

The job emphasizes continuous learning and improvement, fostering an environment that encourages professional development.

Victoria’s Secret & Co.

Purpose Driven, Inclusive, Authentic & Inspiring.

Retail & Consumer Goods
Industry
10,001+
Employees
2021
Founded Year

Mission & Purpose

Victoria’s Secret & Co. (VS&Co), through Victoria’s Secret and Victoria’s Secret PINK, is the world’s leading specialty retailer with over 1,400 stores globally. With a deep commitment to our people, purpose and planet, Victoria’s Secret & Co. provides products and experiences that uplift and champion customers at all stages of their life. We have a highly talented, global team of more than 30,000 associates in our stores, distribution centers and home offices. We foster an inclusive culture where everyone can bring their whole selves to work. We are a community of smart, passionate and committed associates whose creativity, innovation and hard work fuel the world’s most recognized lingerie, apparel and beauty brands of VS&Co.