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HR Knowledge Analyst

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Worley

Oct 29

Applications are closed

  • Job
    Full-time
    Junior Level
  • Marketing
    People, HR & Administration

Requirements

  • Prior experience in creating compelling and engaging content
  • Ability to distill complex information into clear and concise content for diverse audiences
  • Ability to work collaboratively in a team environment
  • Understands user behavior and navigational paths in engaging in content
  • Strong self-organizational qualities
  • Thrives on and has experiences with ambiguity.
  • Excellent decision making skills and a sense of urgency. You're able to juggle competing priorities with a focus on timely execution and follow through.
  • 2+ years in Human Resources, Communications, Marketing or any related fields
  • Bachelors Degree

Responsibilities

  • Initially, this role will work at the direction of the Manager, Process Analysis, Policy and Governance to inventory and improve all People team (practitioner) based knowledge
  • Inventory knowledge related artifacts (front end) across the global organization and conduct an analysis to determine the gaps in knowledge
  • Create new user centric knowledge articles (KAs) and content and edit existing KAs and content on demand
  • Create targeted and audience specific knowledge blocks based on people demographics
  • At the direction of and in partnership with the Manager, People Experience Design,
  • Design and implement engaging and compelling KA templates and define the use cases for each
  • Design and implement a simple, transparent and intuitive taxonomy (topics, knowledge bases, categories) for both knowledge and content
  • Design and implement a knowledge and content governance model including:
  • An efficient and transparent intake to retire workflow including role definition for approvals
  • Create a sustainable short term and future state knowledge and content management support model
  • Continuously scan and assess published content for improvement
  • Keep published knowledge and content up to date and retire knowledge and content when appropriate
  • Utilize key metrics to understand user behavior and engagement for continuous improvement
  • Keep up to date on ServiceNow knowledge and content capabilities and best practices

FAQs

Is this position remote?

Yes, this is a remote opportunity and can be located anywhere in the United States or Latin America.

What is the primary responsibility of the HR Knowledge Analyst?

The primary responsibility is to improve the people experience by creating engaging, clear, and concise information for employees.

What qualifications are required for this role?

The required qualifications include 2+ years in Human Resources, Communications, Marketing, or related fields, as well as a Bachelor's Degree.

What skills are necessary for success in this position?

Necessary skills include the ability to create compelling content, distill complex information into clear content, work collaboratively, understand user behavior, and possess strong self-organizational qualities.

What experience is sought after for this role?

Prior experience in creating engaging content and an understanding of user behavior and navigational paths when engaging with content is sought after.

What is the reporting structure for this position?

The HR Knowledge Analyst will report to the Director, Global Process Owner.

Will the successful candidate need to work independently?

Yes, the role requires strong self-organizational qualities and the ability to juggle competing priorities.

What tools or platforms should candidates be familiar with?

Candidates should be up to date on ServiceNow knowledge and content capabilities and best practices.

Is there an emphasis on diversity and inclusion in the workplace?

Yes, Worley is committed to building a diverse, inclusive, and respectful workplace where everyone feels they belong.

What opportunities for career growth does Worley offer?

Worley offers a path for career growth without barriers to potential success, encouraging exploration of diverse opportunities and delivering sustainable change.

Energy
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

Worley is a leading global provider of professional services in the energy, chemicals and resources sectors. We partner with our customers to address their most critical challenges at every stage of their projects: from initial concepts to sustaining and enhancing their assets. And we provide smarter, bolder solutions while delivering on our own sustainability commitments. We are 51,000 bright minds across 46 countries all driven by a common purpose – delivering a more sustainable world. While working to fulfill our ambition to be recognized globally as a leader in sustainability solutions.

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