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HR Leader Support Center Partner (Hybrid)

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Northwell Health

28d ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
  • Syosset

AI generated summary

  • You need a Bachelor's in HR or related field, 3-5 years of technical experience preferred, and strong communication and customer service skills. A Master's degree is a plus.
  • You will support people leaders with HR processes, assess inquiries, guide them in using HR tools, and collaborate on complex issues while maintaining strong relationships and identifying improvement areas.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or related field required or equivalent combination of education and related experience.
  • Master's Degree or equivalent combination of education and related experience, preferred.
  • 3-5 years of prior technical experience, preferred.
  • Strong communication and customer service skills, preferred.

Responsibilities

  • Serve as the primary point of contact and advocate for people leaders in the business areas assigned, in navigating HR processes, policies, and systems.
  • Supports Associate Partner as needed to monitor the Leader Support Center various intake points including centralized email, phone, myExperience, SR etc.
  • Conduct initial assessments and triage HR inquiries from people leaders, determining appropriate course of action and escalation as needed.
  • Support people leaders in utilizing HR tools, resources, and self-service options effectively to meet their HR needs.
  • Provides consistent excellent customer experience to our People Leaders and coach them through utilizing myExperience or other HR platforms.
  • Collaborate closely with People Leader Partners and other HR areas to address escalated and complex HR issues, ensuring seamless coordination and resolution for people leaders.
  • Build and maintain strong relationships with people leaders based on trust and reliability, serving as a dedicated HR advocate and resource.
  • Participate in Leader Support Center initiatives or special projects, as needed.
  • With limited guidance, responsible for moderately complex to complex assignments/projects.
  • Identifies areas for possible improvements and addresses problems within scope of responsibility.
  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

FAQs

What is the primary responsibility of the HR Leader Support Center Partner?

The primary responsibility is to serve as a point of contact and advocate for people leaders, providing streamlined support and resources tailored to their HR-related inquiries.

What qualifications are required for this position?

A Bachelor's degree in Human Resources, Business Administration, or a related field is required, with a Master's Degree or equivalent experience preferred.

How many years of experience are preferred for this role?

3-5 years of prior technical experience is preferred for the HR Leader Support Center Partner role.

What is the work environment for this position?

This position follows a hybrid work model, allowing for both in-office and remote work.

Will I be expected to provide support for complex HR issues?

Yes, you will collaborate closely with People Leader Partners and other HR areas to address escalated and complex HR issues.

What skills are beneficial for this role?

Strong communication and customer service skills are preferred for the HR Leader Support Center Partner position.

Are there opportunities for professional development in this role?

Yes, you can participate in Leader Support Center initiatives or special projects, which can provide opportunities for professional development.

Is prior experience in HR software necessary?

While it may not be explicitly required, experience with HR tools, resources, and platforms is preferred to effectively support people leaders.

What should I do if I have additional questions about the position?

You should reach out to the HR department or the contact listed in the job advertisement for any additional questions about the position.

Are there any benefits related to salary or compensation mentioned?

Yes, the job description includes that the salary range is a good faith determination and may be modified based on various factors such as location and experience.

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Northwell Health

We’ve re-imagined what health care can be. Are you Made for this?

Science & Healthcare
Industry
10,001+
Employees
1997
Founded Year

Mission & Purpose

Northwell Health is New York State’s largest health care provider and private employer, with 21 hospitals, about 900 outpatient facilities and more than 12,000 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 85,000 employees – 18,900 nurses and 4,900 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies