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HR Representative

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American Express Global Business Travel

Nov 6

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Gurgaon

AI generated summary

  • You should have 3+ years of HR experience, excellent communication skills, ability to manage priorities in a fast-paced environment, and a customer service focus. Multilingual ability is a plus.
  • You will support employees by handling HR inquiries, managing onboarding, maintaining files, liaising with benefit vendors, and providing administrative assistance for medical and retirement benefits.

Requirements

  • Graduate with 3+ years HR experience in one or more relevant markets. Excellent verbal and written communication skills: concise, articulate, and confident.
  • Comfortable with a high-paced environment with competing priorities.
  • Thirst for growth and ability to drive process improvements utilizing technology.
  • Exceptional time management, organizational, prioritization and follow-up skills Accuracy.
  • and attention to detail Customer service focus desired.
  • Experience supporting a remote employee population and/or experience working in a Shared Service environment.
  • Multi-lingual with one or more languages in applicable
  • Ability to take on additional responsibilities.

Responsibilities

  • This role will be part of the team that will be responsible for providing employees HR support in the UK region, taking over work currently handled by an outsourced provider.
  • This position will also be responsible for the weekly employee onboarding activities, documentation, maintaining employee personal files.
  • The team will provide support to employees by responding to employee generated cases, chat sessions and phone calls.
  • The role will also provide administrative support with the Retirals Benefit vendor as well as the Onboarding activities in India.
  • Liaising with the employees and the retrials benefit vendor on a regular basis.
  • Providing administrative support to the employees for their Medical Hospitalization benefit and also liaison with the Benefits Vendor.
  • The HR Representative role will be part of a team that serves as the first point of contact for Amex GBT employees that have HR related questions.

FAQs

What is the primary responsibility of the HR Representative at Amex GBT?

The HR Representative will provide HR support to employees in the UK region, handle onboarding activities, maintain employee files, and respond to employee inquiries through various channels.

What qualifications are required for this position?

A graduate degree with 3+ years of HR experience is required, along with excellent communication skills, time management skills, and customer service focus.

Is experience in a Shared Service environment necessary for this role?

Yes, experience supporting a remote employee population or working in a Shared Service environment is desired.

Are there any language requirements for applicants?

Yes, being multi-lingual with one or more applicable languages is a plus.

What kind of work environment can employees expect?

Amex GBT offers a high-paced work environment with competing priorities where collaboration and inclusivity are highly valued.

Are there opportunities for professional development within the company?

Yes, employees have access to global tuition assistance, numerous courses on a learning platform, and leadership courses, as well as new job openings available to internal candidates first.

What benefits does Amex GBT offer to employees?

Flexible benefits tailored to the local context are provided, including health and welfare insurance plans, retirement programs, parental leave, and travel perks.

How does Amex GBT promote Diversity, Equity, and Inclusion?

The company champions Diversity, Equity, and Inclusion by encouraging participation in global Inclusion Groups that focus on common identities and initiatives.

What support does Amex GBT provide for mental and emotional health?

The company offers wellbeing resources to support the mental and emotional health of employees and their immediate families.

What if I don’t meet every requirement listed in the job description?

If you are passionate about the mission of Amex GBT and believe you would be a great fit, you are encouraged to apply even if you do not meet every requirement.

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American Express Global Business Travel

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.