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HR Services Coordinator

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Indianapolis

AI generated summary

  • You need a HS diploma, 2 years of customer service experience, and preferably bilingual in English/Spanish. HR Service Now/Chat experience is a plus.
  • You will handle HR inquiries via calls and emails, addressing payroll and benefits issues while researching transactions using various databases and software.

Requirements

  • Requires a HS diploma and a minimum of 2 years customer service experience; or any combination of education and experience, which would provide an equivalent background.
  • Bilingual English/Spanish strongly preferred.
  • HR Service Now/Chat experience preferred.

Responsibilities

  • Receives incoming HRSC calls and emails and responds to inquiries regarding payroll and benefit issues, practices and policies and interprets same for associates and management.
  • Researches transaction and benefit and payroll issues, using a variety of databases and software.

FAQs

What is the job title for this position?

The job title is HR Services Coordinator.

Where is the location for this position?

This position is part of Elevance Health's hybrid workforce strategy, which includes virtual work and 1-2 days in the office per week at one of our major office locations (PulsePoint).

What are the primary responsibilities of the HR Services Coordinator?

The primary responsibilities include processing and responding to associate and management inquiries regarding human resources benefits and payroll issues, as well as researching transaction and benefit and payroll issues.

What are the minimum requirements for this role?

The minimum requirements include a high school diploma and a minimum of 2 years of customer service experience, or a combination of education and experience that would provide an equivalent background.

Is bilingualism preferred for this role?

Yes, being bilingual in English and Spanish is strongly preferred for this position.

What experience is preferred for candidates applying for this position?

HR Service Now/Chat experience is preferred.

What benefits does Elevance Health offer?

Elevance Health offers a range of market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, an incentive bonus program, medical, dental, vision benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.

What is the COVID-19 vaccination requirement for this role?

All new candidates in certain patient/member-facing roles are required to be vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.

Is Elevance Health an equal opportunity employer?

Yes, Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to various protected statuses.

How can applicants request accommodation during the application process?

Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Improving the health of humanity

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner.   Our nearly 100,000 associates serve more than 118 million people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health.  We believe that improving health for everyone is possible. It begins by redefining health, reimagining the health system, and strengthening our communities.