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HR Shared Services Center Senior Specialist - HR Operations - San Jose

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ByteDance

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • San Jose

AI generated summary

  • You need 2+ years in HR shared services, strong collaboration and communication skills, and proficiency in HR systems. A Bachelor's in HR is preferred, along with data analysis experience.
  • You will provide first-line support for HR inquiries, explain HR processes, analyze data for improvement, manage policy launches, train team members, and support global projects for better operations.

Requirements

  • Minimum Qualifications
  • 2+ years of HR shared services or operations experience, with knowledge of employee lifecycle, time off & leaves, payroll, benefits, and onboarding & offboarding processes;
  • Experience as a subject matter expert, providing guidance to employees, people managers, HRBPs, and stakeholders on HR shared services;
  • Ability to work independently in a diverse environment, managing multiple priorities and meeting deadlines;
  • Strong collaboration skills for effective resolution of inquiries;
  • Excellent communication skills (both written and spoken).
  • Preferred Qualifications
  • Bachelor’s Degree in Human Resources, or other relevant fields;
  • Quick learner, detail-oriented, patient, and responsible with enthusiasm;
  • Proficient in data analysis using Excel or similar software, with expertise in HR systems like Workday and ADP for reporting and analysis.

Responsibilities

  • Respond promptly to service inquiries across multiple channels and provide first-line support for routine employee inquiries;
  • Explain HR systems and administrative processes to employees and assist with related queries;
  • Summarize business usage, pain points, and knowledge gaps in HR processes for global HR centers and stakeholders, identifying gaps and improvement opportunities through monthly data analysis;
  • Serve as the point of contact for HR policy, process launches, and employee communications;
  • Facilitate training for team members and act as an escalation point for case issues;
  • Support global and regional projects to improve operational processes and employee experiences, while maintaining and updating HR policies and procedures.

FAQs

What is the primary mission of ByteDance?

ByteDance's mission is to inspire creativity and enrich life.

What type of experience is required for the HR Shared Services Center Senior Specialist position?

A minimum of 2+ years of HR shared services or operations experience is required, with knowledge of employee lifecycle, time off & leaves, payroll, benefits, and onboarding & offboarding processes.

What are the key responsibilities of this role?

Key responsibilities include responding to service inquiries, explaining HR systems, summarizing business usage and pain points, serving as a point of contact for HR policy launches, facilitating training for team members, and supporting global and regional projects to improve operational processes.

What qualifications are preferred for this role?

Preferred qualifications include a Bachelor's Degree in Human Resources or relevant fields, being a quick learner, detail-oriented, and proficient in data analysis using Excel or HR systems like Workday and ADP.

Are there opportunities for career development within the HR team?

Yes, the HR operations team is dedicated to continuous improvement and provides opportunities for learning and growth, including training and acting as an escalation point for case issues.

What benefits does ByteDance offer to employees?

Benefits may include medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, disability coverage, life insurance, and generous paid time off.

Is there any support for employees with disabilities?

Yes, ByteDance is committed to providing reasonable accommodations during the recruitment process for candidates with disabilities and other protected reasons.

How does ByteDance foster an inclusive workplace?

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives, aiming for a workforce that reflects the diverse communities it serves.

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ByteDance

Technology
Industry
10,001+
Employees
2012
Founded Year

Mission & Purpose

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment and enterprise services - over 2.5bn people interact with ByteDance products including TikTok. Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. We are committed to building a safe, healthy and positive online environment for all our users.