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HR Solutions Specialist

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ADP

17d ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
  • Augusta

AI generated summary

  • You need 2+ years of client/service experience, or military experience. HR certifications like SHRM or PHR are a plus, but skills and impact matter most.
  • You will proactively solve client issues, educate on ADP products, recommend best practices, and manage multiple inquiries while adapting to changes and ensuring prompt follow-up.

Requirements

  • 2+ years of client and/or service experience
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • HR Certifications including SHRM, PHR, GBA, CEBS, and/or CHRS (ACA)

Responsibilities

  • Be a Trusted Advisor and Problem Solver. You will take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You'll also proactively initiate regular outbound communication to identify problems and offer solutions to improve the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of our offering.
  • Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
  • Flex and Adapt. You thrive in a structured environment that requires setting priorities, organizing your day, multi-task, changing direction, and providing prompt follow-up. Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload to handle multiple inquiries while focusing on what is important and staying up-to-date on ADP and external policy changes.

FAQs

What is the main responsibility of an HR Solutions Specialist at ADP?

The main responsibility of an HR Solutions Specialist at ADP is to serve as the primary point of contact for ADP's Comprehensive Human Resources clients, assisting with service request tickets for ADP's WorkForce Now (WFN) Human Resources Technology solution and ensuring client satisfaction.

What qualifications do I need to apply for this position?

You need at least 2 years of client and/or service experience. While a college degree is not required, having the skills to perform the job is essential. Acceptable experiences include military experience.

Are HR certifications preferred for this role?

Yes, preferred qualifications include HR certifications such as SHRM, PHR, GBA, CEBS, and/or CHRS (ACA).

What kind of training does ADP provide for new employees?

ADP provides top-ranked training designed to set new employees up for success, helping them achieve growth and continued learning in their roles.

Is there room for career advancement within the company?

Yes, ADP offers career advancement opportunities throughout your career journey.

How important is client communication in this role?

Client communication is very important; the role demands building rapport, establishing trust, and maintaining professionalism through clear and easy-to-understand communication both over the phone and in writing.

What is the work environment like for this position?

The work environment is metrics-driven, fast-paced, and structured, ideal for individuals who thrive under organization and multi-tasking.

Does ADP value diversity and inclusion?

Yes, ADP is committed to creating an inclusive and equitable workplace that values diverse perspectives and insights.

What benefits does ADP offer its employees?

ADP offers a range of best-in-class benefits starting on Day 1, which include health benefits, mental health support, and company-paid time off for volunteering.

How does ADP support employee well-being?

ADP focuses on employees' mental health and well-being by providing exceptional service to clients while encouraging associates to take care of themselves and support one another.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings