FAQs
What is the primary responsibility of an HR Solutions Specialist I at ADP?
The primary responsibility is to serve as the primary point of contact for ADP's Comprehensive Human Resources clients, addressing their service request tickets for ADP's WorkForce Now (WFN) Human Resources Technology solution.
What kind of experience is required for this role?
A minimum of 2+ years of client and/or service experience is required. Alternatively, military experience is also considered acceptable.
Is a college degree necessary for this position?
A college degree is not required; relevant experience and skills are more important.
Are there any preferred qualifications for this position?
Yes, preferred qualifications include Payroll Certifications (such as Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)) and HR Certifications (such as SHRM, PHR, GBA, CEBS, and/or CHRS).
What type of training does ADP provide for this role?
ADP offers top-ranked training to help ensure success, growth, and continued learning for employees in this role.
How does ADP approach diversity and inclusion in the workplace?
ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities regardless of protected characteristics and fostering a culture of belonging.
What are some benefits offered to employees at ADP?
Employees enjoy best-in-class benefits starting on Day 1, opportunities for career growth, ongoing training and development, and company-paid time off for volunteering.
Is this role in a structured environment?
Yes, the HR Solutions Specialist I role is in a metrics-driven call center environment that requires setting priorities, organizing tasks, and multi-tasking.
What should one expect in terms of daily work pace for this position?
The daily work pace is structured and can be fast-paced, requiring adaptability and the ability to manage multiple inquiries simultaneously.
How does ADP support employees' mental health and well-being?
ADP emphasizes mental health and well-being by providing resources and support to ensure employees can take care of themselves and one another.