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HR Solutions Specialist I

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ADP

Oct 26

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Augusta

Requirements

  • 2+ years of client and/or service experience
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • Payroll Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
  • HR Certifications including SHRM, PHR, GBA, CEBS, and/or CHRS (ACA)

Responsibilities

  • Be a Trusted Advisor and Problem Solver. You will take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You'll also proactively initiate regular outbound communication to identify problems and offer solutions to improve the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of our offering.
  • Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
  • Flex and Adapt. You thrive in a structured environment that requires setting priorities, organizing your day, multi-task, changing direction, and providing prompt follow-up. Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload to handle multiple inquiries while focusing on what is important and staying up-to-date on ADP and external policy changes.

FAQs

What is the primary responsibility of an HR Solutions Specialist I at ADP?

The primary responsibility is to serve as the primary point of contact for ADP's Comprehensive Human Resources clients, addressing their service request tickets for ADP's WorkForce Now (WFN) Human Resources Technology solution.

What kind of experience is required for this role?

A minimum of 2+ years of client and/or service experience is required. Alternatively, military experience is also considered acceptable.

Is a college degree necessary for this position?

A college degree is not required; relevant experience and skills are more important.

Are there any preferred qualifications for this position?

Yes, preferred qualifications include Payroll Certifications (such as Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)) and HR Certifications (such as SHRM, PHR, GBA, CEBS, and/or CHRS).

What type of training does ADP provide for this role?

ADP offers top-ranked training to help ensure success, growth, and continued learning for employees in this role.

How does ADP approach diversity and inclusion in the workplace?

ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities regardless of protected characteristics and fostering a culture of belonging.

What are some benefits offered to employees at ADP?

Employees enjoy best-in-class benefits starting on Day 1, opportunities for career growth, ongoing training and development, and company-paid time off for volunteering.

Is this role in a structured environment?

Yes, the HR Solutions Specialist I role is in a metrics-driven call center environment that requires setting priorities, organizing tasks, and multi-tasking.

What should one expect in terms of daily work pace for this position?

The daily work pace is structured and can be fast-paced, requiring adaptability and the ability to manage multiple inquiries simultaneously.

How does ADP support employees' mental health and well-being?

ADP emphasizes mental health and well-being by providing resources and support to ensure employees can take care of themselves and one another.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings

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