Logo of Huzzle

Home

Matches

Explore

Manage

HR Specialist

image

Chubb

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Philadelphia

AI generated summary

  • You need a high school diploma, 3-5 years in admin/customer service, strong communication and tech skills, HR experience preferred, plus excellent organization and time management abilities.
  • You will manage HR data, ensure timely service completion, support onboarding, provide customer service, and seek process improvements while utilizing HR systems effectively.

Requirements

  • High school diploma required; College level courses or degree preferred.
  • Minimum 3-5 years of administrative or customer services experience.
  • Prior HR experience a plus.
  • Exceptional communication skills, both verbal and written.
  • Proficiency in the use of technology including knowledge of Microsoft Office Suite. Experience with Oracle Cloud Applications and ServiceNow helpful.
  • Ability to work independently as well as part of a team.
  • Must demonstrate a high degree of professionalism and ability to handle confidential and sensitive information.
  • Exceptional time management skills as well as a demonstrated ability to manage multiple tasks and projects.
  • Excellent organizational skills and strong attention to detail.

Responsibilities

  • Follow all processes and procedures to collect, communicate, track and process HR related data as appropriate in HR Systems.
  • Ensure all cases in the HR Service Portal are completed timely and accurately, while meeting prescribed SLAs and following outlined processes. Effective and professional communication is vital.
  • Master and fully utilize HR ServiceNow to its full capability to further the collection and exchange of information.
  • Provide exceptional customer service through the Chubb HR Services Portal to HR, managers and employees. Be an advocate and positive influencer to our New Ways of Working.
  • Provide quality on-site support to local HRBPs and HR Managers in the region as coordinated through the NA HR Specialist Lead. Also assist HR Team members, managers and employees in understanding HR processes and procedures. Troubleshoot issues and escalate when necessary.
  • Think out of the box to come up with creative solutions and new service requests in the Chubb HR Services portal.
  • Oversee the entire onboarding process from start to finish. This includes completing all assigned tasks in a timely manner, as well as monitoring all tasks and following up as needed to ensure the smooth flow of the process and Day 1 readiness. Work with the Onboarding Specialist and NA HR Specialist Lead to resolve issues and offer constructive feedback and or/suggestions for process improvement, as applicable.
  • Adopt and adhere to established Best Practices and embrace and adopt process changes as they occur.
  • As the primary point of contact for the new hire, provide excellent customer service and timely assistance to their needs during Onboarding.
  • Participate in the discussion and development of processes impacting HR and the business.
  • Reflect on feedback seriously and bring it to the attention of the NA HR Specialist Lead to help initiate change and improvement.
  • Think strategically beyond a single transaction to identify the trends and impacts to make HR Services Portal enhancements possible.

FAQs

What is the job title for this position?

The job title for this position is HR Specialist.

Where will the HR Specialist be located?

The HR Specialist will operate in either the Philadelphia, PA or Whitehouse Station, NJ offices.

What are the primary responsibilities of the HR Specialist?

The primary responsibilities include HR data processing, administration and support, providing regional support and customer service, overseeing the onboarding process, and participating in HR team support and process improvement initiatives.

What type of experience is required for this position?

A minimum of 3-5 years of administrative or customer service experience is required, with prior HR experience being a plus.

What educational background is preferred for this role?

A high school diploma is required, while college-level courses or a degree is preferred.

What skills are essential for the HR Specialist position?

Essential skills include exceptional communication, proficiency in technology (including Microsoft Office Suite, Oracle Cloud Applications, and ServiceNow), time management, organizational skills, attention to detail, and professionalism.

How does the HR Specialist contribute to process improvement?

The HR Specialist participates in discussions and develops processes impacting HR and the business while reflecting on feedback to assist in initiating changes and improvements.

Is prior HR experience mandatory for this role?

No, prior HR experience is not mandatory but is considered a plus.

What is the approach to onboarding for new hires?

The HR Specialist oversees the entire onboarding process, ensuring a smooth flow, monitoring tasks, and providing excellent customer service to new hires.

How does Chubb ensure equal employment opportunities?

Chubb is committed to equal employment opportunity and compliance with all laws and regulations, providing employment without regard to race, color, religion, gender, and other protected characteristics.

image

Chubb

The world's largest publicly traded property and casualty insurance company

Finance
Industry
10,001+
Employees
1882
Founded Year

Mission & Purpose

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide.