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HR Technology – Sr. ServiceNow Designer

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TD Bank

Oct 18

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Toronto
  • Quick Apply

AI generated summary

  • You need an undergrad degree, 7+ years of experience in ServiceNow and JavaScript, Agile familiarity, and SaaS experience; a grad degree is preferred.
  • You will design solutions, lead development initiatives, review technical deliverables, ensure project quality, support teams, and provide technical expertise while enhancing operational efficiency.

Requirements

  • Undergraduate degree or Technical Certificate
  • Graduate degree, preferred
  • 7+ years relevant experience
  • Experience in JavaScript development
  • Experience with ServiceNow development required
  • Familiarity working in an Agile environment a plus
  • Prior experience working with Software as a Service (SaaS) applications

Responsibilities

  • Responsible for developing and documenting detailed solution design within SDS and act as an application SME through the design and development lifecycle ensuring alignment with Architecture
  • May also be accountable for complex applications/systems development, programming /coding
  • Lead the creation of solution options and ultimately a comprehensive end-to-end solution and coordinate relevant stakeholders, as required to support development initiatives
  • Provide estimates for new projects and initiatives for the development / design component of the overall plan working with relevant team members / stakeholders
  • Develop functional, technical and user interface designs for an application / system that meets the defined requirements (business, enterprise architecture direction, system performance and development standards)
  • Consult on development of the System Requirements Specification (SRS) and apply functional knowledge of business functions to design optimal software / systems
  • Review technical deliverables throughout detailed design and development phase to ensure quality adherence and identify gaps or redesign requirements as needed
  • Work with the Technology Project Manager, Business Analysts / Systems Analysts, and other team members to define metrics and performance goals for the application
  • Comply with well-defined enterprise technology delivery practices and standards and project management disciplines, business technology architecture, and risk and production capacity - including development of project documentation of system requirements, estimates of scope and cost, etc.
  • Deliver effective and efficient solutions by meeting key project milestones and ensure that the project deliverables are on time, within budget, and adhere to the corporate quality and security standards
  • Assist in the identification of opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
  • Conduct code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for solution design
  • Support knowledge management processes for LOB / portfolio and ensure knowledge is codified, monitored, tracked and managed
  • Ensure design leverages existing reusable components and has traceability to business requirements and ensure new modules are designed with reusability as a key requirement
  • Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
  • Provide technical support for escalated incidents / outages to ensure that they are resolved efficiently with minimal impact to stakeholders
  • Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends / developments and grow expertise of the business, applications, infrastructure, analytical tools and techniques
  • Prioritize and manage own workload in order to deliver quality results and meet timelines
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
  • Establish effective relationships across multiple business and technology partners, program and project managers
  • Participate in knowledge transfer within the team and business units
  • Provides technical expertise and guidance to others in a lead capacity and works autonomously
  • Expert knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective
  • Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware / software support and/or development of technical solutions and/or testing
  • Works autonomously and leads on a diverse range of activities (e.g. design, support of technical business solutions) and is relied upon to coach / educate and monitor the work of others
  • Acts as an internal expert resource in the exchange of technical information for project teams, and provides technical insight and recommendations to the business and/or outside vendors

FAQs

What is the work location for this position?

The work location for this position is Canada.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

What is the main focus of the HR Technology – Sr. ServiceNow Designer role?

The main focus of this role is to lead the creation of a comprehensive end-to-end solution and ensure the technical design and delivery of the System Design Specification (SDS) for the enterprise.

What qualifications are required for this position?

Candidates should have an undergraduate degree or technical certificate, with a preferred graduate degree, and 7+ years of relevant experience. Experience in JavaScript development and ServiceNow development is required.

Is experience in Agile environments necessary for this role?

Familiarity with working in an Agile environment is considered a plus for this position.

What kind of experience do candidates need with Software as a Service (SaaS) applications?

Candidates should have prior experience working with Software as a Service (SaaS) applications.

What are key responsibilities of this role regarding customer relations?

Key responsibilities include developing and documenting detailed solution designs, leading the creation of solution options, and consulting on the development of the System Requirements Specification (SRS).

How does this position contribute to stakeholder experience?

This position aids in enhancing stakeholder experience by identifying opportunities for cost minimization, delivering effective solutions, and ensuring compliance with corporate quality and security standards.

What type of projects will the successful candidate work on?

The successful candidate will work on projects related to ServiceNow HR Service Delivery, focusing on continuous improvements and end-to-end technical solutions.

What benefits does TD offer for employees in this role?

TD offers a Total Rewards package that includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Is training and onboarding provided for this position?

Yes, training and onboarding sessions are provided to ensure that new hires have everything they need to succeed in their roles.

How can candidates request accommodations during the interview process?

Candidates can notify the HR team about their need for accommodations (such as accessible meeting rooms or captioning for virtual interviews) to help overcome barriers in the interview process.

Who does the Sr. ServiceNow Designer typically report to?

The Sr. ServiceNow Designer typically reports to a Senior Manager or above.

What kind of team environment is promoted in this role?

A positive work environment that promotes service to the business, quality, innovation, teamwork, and timely communication is promoted in this role.

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TD Bank

Finance
Industry
10,001+
Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen