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HRSC Leave of Absence Coordinator (Remote)

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Quest Diagnostics

15d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Tampa

AI generated summary

  • You should have 2 years of leave administration experience, knowledge of FMLA and ADA, strong communication skills, HRIS proficiency, and be detail-oriented in a fast-paced environment.
  • You will support employee leave requests, ensure compliance with policies and laws, analyze claims, coordinate return-to-work plans, and maintain confidentiality in a fast-paced environment.

Requirements

  • Education Preferred:
  • Associates Degree or equivalent experience preferred
  • Work Experience:
  • 2 years of previous experience working with leave administration
  • Understanding of applicable state and federal regulations associated with Short Term Disability, Family Medical Leave Act (FMLA), leave as an accommodation under the Americans with Disabilities Act (ADA), Personal Leave of Absence, or Workers’ Compensation and/or other state leave and disability programs
  • Other:
  • Detail-oriented and highly organized
  • Excellent written and verbal communication skills
  • Effective time management and organizational skills
  • Familiarity with HR systems, such as HRIS, HR Reporting, Case Management, etc.
  • Proficiency with Microsoft Office products, especially Excel
  • Ability to prioritize, problem solve and apply critical thinking skills
  • Ability to effectively meet customer needs, and take responsibility for customer satisfaction
  • Ability to follow established procedures in a timely, accurate manner
  • Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
  • Ability to work in a fast-paced, team environment and under pressure of deadlines
  • Excellent collaboration, teamwork and interpersonal skills
  • Fluency in English, bilingual a plus
  • Competencies:
  • Customer Focus
  • Action-Oriented
  • Analytical
  • Conflict Management
  • Listening
  • Priority Setting
  • Organizing

Responsibilities

  • Provide customer service support and meet the day-to-day Leave of Absence administrative needs of employees
  • Demonstrate current knowledge of policies, guidelines and employment laws across multiple states, regions and functions
  • Provide support to employees, supervisors and managers in evaluating applicable protocols when employees do not adhere to local absence procedures
  • Analyze workers’ compensation claims using a weekly report from the vendor
  • Work with supervisors and managers to coordinate an early return to work from leave of absence
  • Ensure that employee leave status is reflected accurately in Quest systems throughout the life of a leave
  • Provide innovative ideas that can support the ongoing growth of the Leave Department
  • Maintain and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations
  • Ability to establish rapport with all levels of employees and must have the ability to work in a fast-paced environment
  • Resolve issues and perform key processes as dictated by the established HRSC Service Level Agreements
  • Escalate key trends and issues to the Sr. Leave of Absence Specialist and HRSC Benefits Manager
  • Maintain privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures

FAQs

What is the primary role of the HRSC Leave of Absence Coordinator?

The HRSC Leave of Absence Coordinator serves as the Tier II contact point for the Human Resources Service Center, managing inquiries about Leave of Absence programs, resolving complex issues, completing transactional processes, and providing employee support in compliance with applicable laws.

What kind of experience is required for this position?

A minimum of 2 years of previous experience working with leave administration is required, along with an understanding of relevant state and federal regulations associated with Short Term Disability, FMLA, ADA, and other leave programs.

What educational background is preferred for this role?

An Associate's Degree or equivalent experience is preferred for the HRSC Leave of Absence Coordinator position.

What skills are essential for success in this job?

Essential skills include excellent written and verbal communication, organization, time management, critical thinking, proficiency in Microsoft Office (especially Excel), and the ability to prioritize and meet customer needs.

Is familiarity with HR systems important for this role?

Yes, familiarity with HR systems such as HRIS, HR Reporting, and Case Management is important for effectively performing tasks related to leave administration.

What confidentiality requirements must be adhered to in this position?

The coordinator is required to maintain the confidentiality of personal health information and must abide by HIPAA rules and regulations to protect sensitive data.

Will the coordinator be expected to collaborate with others?

Yes, effective collaboration, teamwork, and interpersonal skills are important for working with employees, supervisors, and managers.

What are the competencies sought for this role?

The competencies sought include customer focus, action-oriented mindset, analytical skills, conflict management, listening abilities, priority setting, and organization.

Are bilingual skills a plus for this position?

Yes, fluency in English is required and being bilingual is considered a plus for this role.

Does the company have an equal opportunity policy?

Yes, the company is an Equal Opportunity Employer and does not discriminate based on race, color, sex, sexual orientation, gender identity, religion, national origin, disability, or veterans status.

Quest Diagnostics

Working together to create a healthier world, one life at a time.

Science & Healthcare
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.