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Hub Head

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Zypp Electric

2mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Business, Operations & Strategy

AI generated summary

  • You need a Bachelor's in Business or related field, senior management experience, leadership skills, financial acumen, strategic thinking, and strong communication abilities.
  • You will oversee daily operations, manage budgets, lead a team, ensure compliance, enhance productivity, address customer complaints, and develop strategic initiatives for growth and safety.

Requirements

  • * Bachelors degree in Business Administration, Management, or a related field. MBA or relevant advanced degree is a plus.
  • * Proven experience in a senior management role, preferably within a similar industry.
  • * Strong leadership and team management skills.
  • * Excellent financial and operational management abilities.
  • * Strong strategic thinking and problem-solving skills.
  • * Exceptional communication and interpersonal skills.
  • * Ability to work under pressure and meet tight deadlines.

Responsibilities

  • Oversee daily operations of the hub to ensure efficiency and performance.
  • Develop and implement operational strategies in line with company goals.
  • Monitor and improve processes to increase productivity and quality.
  • Lead, motivate, and manage a team of employees.
  • Conduct performance reviews and provide training and development opportunities.
  • Ensure compliance with company policies and labor laws.
  • Manage the hub's budget and ensure financial targets are met.
  • Analyze financial reports and make data-driven decisions.
  • Identify and implement cost-saving initiatives.
  • Ensure high levels of customer satisfaction through effective service delivery.
  • Address customer complaints and implement solutions.
  • Develop and maintain relationships with key clients and stakeholders.
  • Contribute to the development of the company's strategic goals.
  • Identify market opportunities and develop strategies to capitalize on them.
  • Monitor industry trends and competitor activities.
  • Ensure the hub complies with all relevant regulations and standards.
  • Identify and mitigate risks to the hub's operations and reputation.
  • Maintain a safe and secure working environment.

FAQs

What are the primary responsibilities of the Hub Head?

The Hub Head is responsible for overseeing daily operations, managing staff, handling financial management, ensuring customer service excellence, contributing to strategic planning, and managing compliance and risk.

What qualifications are required for the Hub Head position?

A Bachelor's degree in Business Administration, Management, or a related field is required. An MBA or relevant advanced degree is a plus, along with proven experience in a senior management role.

Is prior experience in a similar industry necessary for this role?

Yes, proven experience in a senior management role, preferably within a similar industry, is essential for this position.

What kind of leadership skills are expected from the Hub Head?

The Hub Head should possess strong leadership and team management skills, along with the ability to motivate and manage a team effectively.

What is the work environment for a Hub Head?

The role typically operates in an office environment but may require travel to other hubs or client sites. It can involve working extended hours, including evenings and weekends, to meet business needs.

Will the Hub Head be involved in financial management?

Yes, the Hub Head will manage the hub's budget, analyze financial reports, and ensure financial targets are met while identifying cost-saving initiatives.

How important is customer service in this role?

Customer service is critical, as the Hub Head is responsible for ensuring high levels of customer satisfaction, addressing complaints, and maintaining relationships with key clients and stakeholders.

Are there opportunities for training and development for staff?

Yes, the Hub Head will conduct performance reviews and provide training and development opportunities for employees.

What are the key skills required for the Hub Head position?

Key skills include leadership and team management, strategic planning and execution, financial acumen, operational efficiency, customer service excellence, risk management, compliance, and excellent communication and negotiation skills.

Where are the locations for this Hub Head position?

The positions are available in Mumbai, Bengaluru, and Gurgaon.

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Zypp Electric

India's Leading E-Scooter Delivery App

Transportation
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

Zypp Electric is India’s Leading Tech-Enabled EV-as-a-Service platform, founded in 2017 with a Mission Zero-Emission and to make India carbon-free by using an ecosystem of Electric Vehicles and EV-based technology to make last-mile logistics sustainable and emission-free. Zypp Electric's business model is to make carbon-free last-mile delivery for local merchants to e-commerce giants to delivery executives and thereby reduce delivery cost and pollution on an asset-light model. The company currently delivers groceries, medicines, food, and e-commerce packages from point A to point B through their fully automated IoT and AI-enabled scooters which are low on maintenance and high on performance. The technology tracks batteries that can be replaced at Zypp swapping stations which are installed at key touchpoints. Eco-friendly EV services also reduce the cost per delivery and help to make the city pollution-free.