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Human Resource Key Account Executive

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ADP

6d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • Alpharetta

AI generated summary

  • You must have 5 years in service management, experience with large clients, a strong leadership background, and be located in specific Southeast regions. A degree is not mandatory if skills are proven.
  • You will consult with clients, drive retention strategies, communicate with teams, manage expectations, resolve issues, and analyze financials to enhance service delivery and revenue generation.

Requirements

  • Candidate must be located in Alpharetta, GA/Maitland, FL and/or Miami, FL and/or Carolina areas/surrounding areas as they will be required to manage an external client territory/book of business within the Southeast and Carolina locations. Book may consist of clients in TX, OK, AK, LA, MS, TN, AL, GA, NC, SC, FL. Will be a hybrid work model (Field, Remote, Office)
  • 5 Years of service or relationship management experience in a fast-paced service environment.
  • Within years of experience, must possess at least 5 years of successful business leadership experience.
  • Progressive management experience in consulting or large corporate environment.
  • Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations.
  • A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
  • Experience noted above, OR
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

Responsibilities

  • Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs.
  • Responsible for driving client retention and delivering message to clients and associates regarding the value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client.
  • Participates on task force or project teams that focus on strengthening client relationships.
  • Designs and executes improvements for process and procedures so that established goals are met.
  • Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP's products.
  • Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution.
  • Communication: Actively and consistently communicates with clients and internal teams.
  • Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues.
  • Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery.
  • Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base.
  • Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed.
  • Performs other related duties as assigned.

FAQs

What is the main responsibility of the Key Account Executive - Human Resources?

The main responsibility of the Key Account Executive is to act as a trusted advisor to clients, using HR experience and ADP product expertise to solve critical business challenges, maintain client relationships, and ensure service excellence.

What qualifications are required for this role?

Candidates need a minimum of 5 years of service or relationship management experience in a fast-paced service environment, as well as experience managing larger complex clients or advisor relationships.

Is a college degree required for this position?

A college degree is not required; relevant experience, including military experience, can also qualify candidates for the role.

Where is the location for this job?

The role is located in Alpharetta, GA, Maitland, FL, Miami, FL, or the Carolina areas, as the Key Account Executive will manage an external client territory within these regions.

What type of work model is offered for this job?

This position follows a hybrid work model, which includes fieldwork, remote work, and office work.

What type of training and support does ADP provide for this role?

ADP offers award-winning training, ongoing development, and mentorship opportunities to support career growth and success in the role.

Are there opportunities for career advancement within ADP?

Yes, ADP is committed to providing career advancement opportunities throughout your career journey with the company.

What is emphasized in ADP's company culture?

ADP emphasizes an inclusive environment that values collaboration, belonging, and diverse perspectives, creating a safe space for all associates.

Will travel be required for this position?

Yes, travel may be required to support client visits and strengthen client relationships.

What kind of skills are preferred for candidates applying for this role?

Preferred skills include strategic thinking, strong communication abilities, problem-solving, collaboration, and the capacity to manage multiple priorities effectively.

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings