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Human Resources Integration Support

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OneDigital

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    People, HR & Administration
  • Rockwall
  • Quick Apply

AI generated summary

  • You should have an associate degree, 3-5 years of relevant experience, ERP/HCM knowledge, strong analytical skills, client relationship abilities, and proficiency in Windows and Excel.
  • You will enhance customer experience by implementing new features, troubleshoot HR issues, lead projects, mentor team members, and foster continuous improvement within the team and customer interactions.

Requirements

  • Associate degree (A.A. or A.S.) or equivalent from a two-year college or technical school
  • Three to five years related experience and or training.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Knowledge of ERP and HCM software systems and ability to quickly learn new software.
  • Ability to present information effectively and respond to questions from groups of managers, clients, and customers.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Self-motivated and able to function well in a team environment.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
  • Certified Payroll Professional or Fundamentals of Payroll Certification a plus, but not required.
  • Proficiency with Windows and Excel
  • Capable of navigating multiple types of client interactions appropriately and possesses strong client relationship building skills.

Responsibilities

  • Focuses on improving customer experience through introduction of new system features by implementing new functionality and training team members.
  • Troubleshoots issues from internal customers regarding payroll, benefits, taxes, paid time off, system access, and other human resource and payroll management issues. May work with external vendor support teams to resolve specific technical functionality issues and or request software enhancements.
  • May be asking to lead projects and hold team meetings on regular basis. Taking on more responsibility for certain aspects of the system support functions. Including being mentor to others on the team.
  • May serve as a project owner for one or more functionalities across the platforms. Examples being Time and Attendance, Performance Management, or Expense Management.
  • Seen a senior resource of others on the team. Fosters team building and other continuous improvement processes throughout both the team and the customers we serve.
  • Other duties as appropriate to the objectives of the role and goals of Resourcing Edge.

FAQs

What is the main objective of the Human Resources Integration Support role?

The main objective of this role is to ensure that systems are fully functional and secure, providing technical support to both internal and external customers while troubleshooting and deploying new functionalities.

What kind of experience is required for this position?

Candidates must have an Associate degree or equivalent from a two-year college or technical school along with three to five years of related experience and/or training in the field.

What key responsibilities will I have in this role?

Key responsibilities include improving customer experience through new system features, troubleshooting HR-related issues, leading projects, mentoring team members, and serving as a project owner for functionalities across the platforms.

Is there specific software knowledge required for this position?

Yes, candidates should have knowledge of ERP and HCM software systems, along with the ability to quickly learn new software.

Are there opportunities for professional development in this role?

Yes, the company offers robust learning and development programs as part of its employee benefits.

What is the work environment like for this position?

The work environment is an indoor office setting with excellent conditions and usually absent of disagreeable conditions.

Is a certification in payroll required?

A Certified Payroll Professional or Fundamentals of Payroll Certification is preferred but not required for this position.

How does OneDigital approach diversity and inclusion?

OneDigital is committed to cultivating and preserving a culture that celebrates diversity and promotes equity and inclusion in the workplace.

What benefits are provided to employees?

Benefits include health, wellbeing, retirement plans, paid time off, variable compensation, employee perks, discounts, and reimbursement for job-related expenses.

Can individuals with previous convictions apply for this position?

Yes, pursuant to local Fair Chance Ordinances, qualified applicants with arrest or conviction records will be considered for employment.

Fierce Advocates of Health, Success and Financial Security

Consulting
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

OneDigital’s team of fierce advocates helps businesses and individuals achieve their aspirations of health, success and financial security. Our insurance, financial services and HR platform provides personalized, tech-enabled solutions for a contemporary work-life experience. Nationally recognized for our culture of caring, OneDigital’s teams enable employers and individuals to do their best work and live their best lives. More than 75,000 employers and millions of individuals rely on our teams for counsel and access to fully integrated worksite products and services and the retirement and wealth management advice provided through OneDigital Investment Advisors. Founded in 2000 and headquartered in Atlanta, OneDigital maintains offices in most major markets across the nation.