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Human Resources Service Center Specialist - (Contract 6-12mos)

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Gallagher Re

25d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Rolling Meadows

AI generated summary

  • You need 2+ years in HR, customer service skills, a high school diploma, and proficiency in Microsoft Office. M&A experience and HR Shared Services knowledge are preferred.
  • You will support new employees through onboarding, resolve HR inquiries, maintain Oracle data, document processes, manage M&A service tickets, and assist with various administrative tasks.

Requirements

  • Minimum of 2 years of experience in HR or a related field, with a focus on supporting HR programs and processes and strong Customer Service skillset
  • High school diploma required; additional HR certifications or education preferred.
  • Experience within an HR Shared Services model a plus
  • Experience with HR aspects of Mergers & Acquisitions strongly preferred.
  • Proficiency in Microsoft Office suite, including Outlook.
  • Strong aptitude for technology and analytical ability
  • Excellent customer service and interpersonal skills. Including strong verbal and written communication skills
  • Ability to adapt to changing requirements and environments.
  • Good judgment and critical thinking skills.

Responsibilities

  • Serve as the primary HR contact for newly acquired employees, providing personalized support and guidance.
  • Answering phone and ticket inquiries
  • Facilitate the onboarding process for new employees, ensuring a smooth transition into the company.
  • Address and resolve employee inquiries related to HR policies, benefits, and integration processes.
  • Collaborate with cross-functional teams to ensure alignment and consistency in the integration process.
  • Manage and maintain accurate employee data in Oracle, ensuring data integrity and confidentiality.
  • Document workflows and processes specific to M&A integration in work manuals.
  • Provide clerical and administrative support related to M&A activities
  • Including, not limited to background checks, I9 verification and more
  • Prepare and distribute reports and communications related to the integration process.
  • Uphold service level agreements and manage service tickets related to M&A inquiries and issues.
  • Other duties as assigned.

FAQs

What is the duration of the contract for this position?

The contract duration ranges from 6 to 12 months.

Is this a fully remote position?

No, this is a hybrid role based in Rolling Meadows, IL, requiring 2-3 days in the office.

What are the work hours for this position?

The work hours are Monday to Friday, from 8:30 AM to 5:00 PM Central Time.

What equipment will be provided for this role?

All necessary equipment will be provided, but candidates must have a reliable high-speed internet connection.

What are the key responsibilities of the M&A HR Concierge Specialist?

Responsibilities include serving as the primary HR contact for newly acquired employees, facilitating onboarding, resolving HR-related inquiries, managing employee data in Oracle, and supporting M&A activities.

What qualifications are required for this position?

A minimum of 2 years of experience in HR or a related field is required, along with a high school diploma. Additional HR certifications or education is preferred.

Is experience with Mergers & Acquisitions important for this role?

Yes, experience with the HR aspects of Mergers & Acquisitions is strongly preferred.

What skills are essential for success in this role?

Essential skills include strong customer service and interpersonal skills, proficiency in Microsoft Office, analytical abilities, and effective verbal and written communication skills.

What kind of benefits can employees expect?

Some benefits include medical, dental, and vision plans, life insurance, 401(K) options, educational expense reimbursement, and paid parental leave among others.

Is there a commitment to inclusion and diversity within Gallagher?

Yes, Gallagher prioritizes inclusion and diversity as a core part of its business and is committed to providing equal employment opportunity.

Will I receive training for this position?

Yes, training programs will be provided as part of the onboarding process.

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Gallagher Re

Finance
Industry
10,001+
Employees

Mission & Purpose

The reinsurance landscape is evolving. To compete in a global marketplace, our clients and carriers demand scale and breadth. And we’re rising to meet the challenges ahead. As we welcome Willis Re to the Gallagher Re team, we look forward to driving greater value by combining the knowledge and expertise of our two organisations. The new Gallagher Re is more than just bigger. It’s smarter, faster, and stronger. At Gallagher Re, client advocacy is at the heart of everything we do. We are here to help you face your future with confidence.