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Human Resources Services Consultant, PEO

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OneDigital

10d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Phoenix
  • Quick Apply

AI generated summary

  • You need a Bachelor's or 6+ years of experience, strong customer service skills, proficiency in MS Office, and excellent communication. PHR/SHRM-CP preferred; must pass drug screening.
  • You will manage client relationships, support implementation, ensure compliance, conduct orientations, provide training, and resolve issues while enhancing service efficiency and communication.

Requirements

  • Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree.
  • 6+ years’ professional Operations, Client Services, Account Management and/or Sales experience.
  • Demonstrated ability in customer service, and problem resolution is required.
  • Computer Skills – To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
  • Must be able to work in a fast-paced environment with the ability to multi-task.
  • Must have excellent oral, written, and interpersonal communication skills.
  • Must have demonstrated ability to work effectively in a diverse workforce.
  • PHR or SHRM-CP Certification is preferred.
  • The physical ability to stand and walk for long periods of time.
  • Must be able to pass all Drug & Alcohol Screening.

Responsibilities

  • Develop new client relationships and serve as direct contact for the client key stakeholders and decision makers as part of the implementation experience.
  • Facilitate guidance and support throughout implementation to include the integration of payroll, benefits, human resource, and general employee relations as applicable, escalating to partnering departments as needed.
  • Ensure the client is informed of all federal and state-specific compliant regulations that may impact their workforce and provides HR guidance to implement applicable best practices.
  • Manage the integration timeline to ensure that all key milestones are met in a timely manner and with accuracy.
  • Ensure the streamlining of information flow between clients and the system and payroll side of the integration support team, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
  • Conduct new client orientations, including benefits enrollment, and new hire on-boarding.
  • Partner with the integration support team to provide training to client contacts on RE’s services, process, payroll systems, web and software products, employee benefits and support procedures.
  • Provide feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
  • Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

FAQs

What is the role of a Senior Human Resources Integration Consultant at OneDigital?

The Senior Human Resources Integration Consultant (Sr. HRIC) leads client integration efforts into the Resourcing Edge platform, managing all facets of the implementation process and serving as the primary liaison between the client and the integration team.

What qualifications are required for this position?

A Bachelor’s degree is preferred, or 6+ years of experience in Operations, Client Services, Account Management, and/or Sales is accepted in lieu of a degree. Candidates should also have demonstrated abilities in customer service and problem resolution.

Is certification in HR preferred for this position?

Yes, PHR or SHRM-CP Certification is preferred for candidates applying for the Senior Human Resources Integration Consultant role.

What type of environment will I be working in?

You will be working in a fast-paced environment that emphasizes teamwork, innovation, and a people-first culture dedicated to growth and quality service delivery.

What benefits does OneDigital offer to employees?

In addition to base pay, OneDigital offers eligible employees health, well-being, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs.

How does OneDigital approach diversity and inclusion?

OneDigital is committed to cultivating a culture that celebrates diversity, equity, and inclusion and aims to ensure that all employees feel seen, valued, respected, and supported.

Is there a strong emphasis on training for new employees?

Yes, the role includes providing training to client contacts on Resourcing Edge’s services, processes, and systems, indicating a commitment to support and empower employees through comprehensive onboarding.

What are the primary responsibilities of the Sr. HRIC regarding compliance?

The Sr. HRIC ensures clients are informed of federal and state-specific compliance regulations that may affect their workforce and provides guidance on implementing applicable best practices.

Will I be required to handle client issues directly?

Yes, the Sr. HRIC will serve as an escalation point to resolve client issues, monitor and report on open inquiry case management issues, and ensure timely communication regarding any concerns.

What skills are essential for success in this role?

Essential skills include excellent oral and written communication, the ability to multi-task, proficiency in Microsoft Office and HRIS systems, and a strong capability to work effectively in a diverse workforce.

Fierce Advocates of Health, Success and Financial Security

Consulting
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

OneDigital’s team of fierce advocates helps businesses and individuals achieve their aspirations of health, success and financial security. Our insurance, financial services and HR platform provides personalized, tech-enabled solutions for a contemporary work-life experience. Nationally recognized for our culture of caring, OneDigital’s teams enable employers and individuals to do their best work and live their best lives. More than 75,000 employers and millions of individuals rely on our teams for counsel and access to fully integrated worksite products and services and the retirement and wealth management advice provided through OneDigital Investment Advisors. Founded in 2000 and headquartered in Atlanta, OneDigital maintains offices in most major markets across the nation.