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HVAC Truck Base Service Manager

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Energy Jobline

14d ago

  • Job
    Full-time
    Senior Level
  • Facilities Management
  • Charlotte

AI generated summary

  • You need HVAC training, 3+ years of management, strong leadership, technical skills, financial acumen, and proficiency in MS Office. A diploma in Electronic/Mechanical Systems is essential.
  • You will manage service accounts, drive profitability, develop customer relationships, oversee team performance, ensure safety compliance, and handle budgeting and staffing needs.

Requirements

  • Technical school training or equivalent experience in the HVAC or building controls industry.
  • Three or more years of management experience in a similar service deliverable environment.
  • To be successful in this position you must have a passion for leading people as the teams are comprised of a diverse workforce with union and non-union employees.
  • Strong technical ability and to prioritize work activities for the team, scheduling, and lead a diverse team.
  • Strong interpersonal, customer service, negotiating skills.
  • Demonstrated competence in writing and verbal communication skills.
  • Basic financial accounting experience.
  • Demonstrated proficiency in MS office products and basic Windows environment.
  • Diploma in Electronic or Mechanical Systems.
  • Five years prior experience in the HVAC or building controls industry.
  • Five plus years in a service management role directing a similar service deliverable team.

Responsibilities

  • Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base.
  • Drives profitability and productivity of the team.
  • Manages customer relationship development and satisfaction.
  • Responsible for employee development and retention and for safety program compliance.
  • Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
  • Drives L&M growth through Technicians and Team Leads.
  • Leads the execution efforts of assigned Service business to include warranty-related customer issues.
  • Responsible for procuring and mainlining fleet and tools inventory.
  • Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
  • Reviews and approves all L&M quotations.
  • Responsible for budgeting, forecasting, accounts payables/receivables.
  • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
  • Responsible for safety performance and program compliance.

FAQs

What are the primary responsibilities of the HVAC Truck Base Service Manager?

The primary responsibilities include managing customer account leadership, driving profitability and productivity, overseeing employee development and retention, ensuring safety program compliance, and handling the procurement and maintenance of fleet and tools inventory.

What qualifications are required for this position?

Required qualifications include technical school training or equivalent experience in the HVAC or building controls industry, three or more years of management experience in a similar service delivery environment, strong technical and interpersonal skills, basic financial accounting experience, and a diploma in Electronic or Mechanical Systems.

What is the work environment like in this role?

The work environment is encouraging and collaborative, focused on safety, employee development, and customer satisfaction, with the opportunity to engage with a diverse workforce.

What benefits do employees receive?

Employees receive a competitive base salary, comprehensive bonus programs, three weeks of paid vacation, a comprehensive benefits package including 401K and medical coverage from day one, extensive training opportunities, and employee discount programs.

How does Johnson Controls support employee development?

Johnson Controls offers extensive product and on-the-job cross-training opportunities to help employees grow and develop their skills through meaningful work projects and learning opportunities.

What is the role of the HVAC Truck Base Service Manager regarding safety?

The HVAC Truck Base Service Manager is responsible for ensuring safety performance and compliance with safety programs as part of the company’s dedication to a Zero Harm policy.

Are there opportunities for career advancement in this position?

Yes, there are opportunities for career advancement, especially through employee development, performance reviews, and the encouragement of leadership within the diverse workforce.

What is the experience level required for this role?

Candidates should have five years prior experience in the HVAC or building controls industry and over five years in a service management role directing a similar service team.

Energy Jobline

Human Resources
Industry
11-50
Employees
2011
Founded Year

Mission & Purpose

Energy Jobline is a global job board that specialises in the energy, engineering, and power industries. They connect professionals with career opportunities in sectors like oil and gas, renewables, nuclear, and power generation. Their ultimate mission is to support the global energy workforce by providing a platform for job seekers to find relevant roles and for employers to access top talent. The purpose of Energy Jobline is to facilitate career development and recruitment in the energy sector, contributing to the industry's growth and innovation.